Client Services Representative - Lancaster, United States - Eurofins USA BioPharma Services

Eurofins USA BioPharma Services

Verified Company

Lancaster, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries.

The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services.

It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies.

In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group's key figures are approx. 3 billion Euros turnover, 400 laboratories across 44 countries and more than staff.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories.

Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

Job Description:

Are you good with customers? Enjoy building longterm relationships with customers and colleagues? Enjoy problem solving? Looking for a career with a stable company that will allow you to grow and develop as a person and a professional? Consider joining Eurofins as a Client Service Representative.
Serve as the primary communication link between the client and laboratory operations
Interpret and communicate technical information and manage stakeholder requirements
Manage client expectations

- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope

Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
Work in a teambased environment to meet department and company goals.
Support sales efforts in the bid process to gain repeat, and/or new, longterm business as needed
Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution

Qualifications Basic Minimum Qualifications**- Excellent communication skills
- with oral and written

Strong organizational skills and attention to detail
A strong desire to learn. Eurofins offers a comprehensive training program for this position
Ability to prioritize work autonomously
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
Ability to work independently and as part of a team, selfmotivation, adaptability, and a positive attitude
Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
Authorization to work in the United States indefinitely without restriction or sponsorship
Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.
Computer skills
Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.

Additional Information
Additional information

Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
**Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.