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    Technical Operations Manager - New York, United States - ROKT

    ROKT
    ROKT New York, United States

    3 weeks ago

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    Description
    We are Rokt, a hyper-growth ecommerce leader.

    We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying.

    Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt's valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries.

    Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

    At Rokt, we practice transparency in career paths and compensation.


    At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability.

    Rokt'stars constantly strive to raise the bar, pushing the envelope of what is possible.

    We are looking for a Technical Operations Manager

    Compensation:
    $88,000 - $110,000 salary (including superannuation), employee equity plan grant & world class benefits.


    About the role:


    Rokt's Customer Operations team is responsible for the build, implementation, QA and troubleshooting of our solutions with our partners and clients in a way that ensures the long-term health of its network.

    We are seeking an experienced operator that can raise the bar and manage Rokt's most complex implementations and internal processes, as it enters a period of hypergrowth.


    Depending on the level of experience, this person can act as an owner or deputy owner across one of many specialist program areas, while also contributing to the core work output of the team.

    This core work involves building and maintaining integrations, campaigns, enforcing campaign policies, defining and improving internal policies and procedures, developing a more scalable campaign QA within the organization and network.

    You are a key piece of the puzzle that helps convert our customer objectives into results at Rokt.

    Responsibilities

    Build and maintain the processes, systems and tools used to enforce network quality assurance to ensure the highest quality and performance for our proprietary platform

    Work closely with sales and account management teams to ensure client implementations are built for success

    Designing workflows and process improvements to drive efficiencies

    Document QA guidelines, and providing training for our QA & operations teams

    Campaign and front end technical set up, review, troubleshooting, and optimization

    Campaign approvals to maintain compliance in the marketplace

    Creation of demo sites showcasing the Rokt technology on partner pages

    Setting up API and FTP data delivery tasks, along with other customer implementation configurations

    Setup and manage experiments to determine the optimal client setup

    First line of product support for both internal and external users

    Requirements


    About you:
    1-3+ years of professional experience in Operations, BA/BS degree

    French, German and Japanese speakers are a plus, but not required

    Experience with Jira, digital marketing platforms (e.g. adwords, Doubleclick) and analytics tools (e.g. Tableau) are a plus

    Preferably has technical experience with HTML/CSS, Javascript, JSON, XML, with some familiarity with API integrations

    Effective communicator - able to simplify and effectively explain complex solutions

    Creative problem solver - approaches all projects and tasks with a creative mindset in order to determine the appropriate solution

    Project management - highly organized and able to prioritize tasks effectively

    Reacts well when placed under stressful conditions or pressure

    Positive attitude and able to enjoy the work they do

    Benefits


    About Rokt'stars:


    As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond.

    Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; in doing so we either win or learn.

    We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.


    About The Benefits:
    We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

    Accelerate your career. We offer roadmaps to leadership and an annual $5000 training allowance

    Become a shareholder. Every Rokt'star gets equity in the company

    Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us

    Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your entire family

    Dog-friendly office

    Extra leave (bonus annual leave, sabbatical leave etc.)

    Work with the greatest talent in town

    See the world We have offices in New York, Seattle, Sydney, Tokyo and London

    We believe we're better together.

    We love spending time together and are in the office most days (teams are in the office 4 days per week).

    We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

    If this sounds like a role you'd enjoy, apply here and you'll hear from our recruiting team.

    Note:

    The first stage of the recruitment process for this role is to complete a 15 minute, online aptitude test which will be sent out to your application email.

    Successful candidates will be contacted to discuss next steps
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