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Elk Grove

    Mac OS Support Specialist - Elk Grove, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Elk Grove, United States

    2 weeks ago

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    Description

    Job Title:
    Mac OS Support Specialist

    Location:
    Elk Grove, CA (Onsite)

    Full time/Permanent

    Must Have Technical/Functional Skills Mac OS Support Engineer, Knowledge of Basic Networking commands, ITIL understanding , Great Communications skills


    Experience Required

    • Proven experience in a help desk or technical support role.
    • Strong knowledge of ITIL frameworks; ITIL certification preferred.
    • Proficient in troubleshooting Mac OS.
    • Basic understanding of networking concepts; CCNA certification is a plus.
    • Excellent problemsolving and communication skills.
    • Ability to work in a fastpaced environment and manage multiple tasks simultaneously
    • Apple Certified support professionals will have an advantage.

    Roles & Responsibilities &
    Key Responsibilities:
    1.Ensure compliance with ITIL standards in incident, problem, and change management processes.
    2.


    Mac Support:
    Troubleshoot and resolve issues related to Mac OS, applications, and hardware. Provide guidance and support to corporate users for Mac systems.
    3.


    Basic Networking:
    Address basic networking issues including connectivity, configurations, and minor setup tasks for Mac users.
    4.


    Customer Service:
    Deliver high-quality customer service, addressing user needs and queries in a timely and professional manner.
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