Technical Support Specialist - West Sacramento, United States - Gainwell Technologies LLC

Gainwell Technologies LLC

Verified Company

West Sacramento, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities.

Working at Gainwell carries its rewards.

You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development.

You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary:

Must accurately record, update and document requests using the IT service desk system

Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Your role in our mission:

Interfaces with end users to resolve problems concerning system functions reported through a problem ticket. Reviews information provided, and diagnoses issue based on established procedures and scripts. Resolves problems by following scripts and assessing diagnostic information.
Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Escalates unresolved issues or problems.
Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or racking network equipment, in accordance with established guidelines and procedures.
Provides basic or routine guidance to client population on system and products to eliminate recurring errors for smaller or standalone systems/products with mínimal coordination.
Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
Supports documentation maintenance by updating information and changes as directed.

What we're looking for:

Two or more years of technical training in computer field preferred
Two or more years of Active Directory Experience
Two or more years of technical support experience
Experience working with company products, operating systems and company escalation policy
Experience working with solving computerrelated technical problems

What you should expect in this role:
This is an onsite position between our West Sacramento and Roseville offices.
May require shift or weekend work
Video cameras must be used during all interviews, as well as during the initial week of orientation.

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We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.

Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees._