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Elk Grove

    Help Desk Support Specialist - Elk Grove, United States - VySystems

    Default job background
    Technology / Internet
    Description

    Minimum 2 years professional technical troubleshooting expertise or proven technical ability

    · Experience supporting customers via phone, e-mail, chat, and / or in person

    · Passion for customer service and ownership of the customer experience, including comprehensive issue resolution

    · Able to effectively tailor communication and style to differing audiences

    · Able to self-manage and work independently in a fast-paced, constantly changing environment

    · Thrives on a team where expertise is shared and feedback is welcome

    · Effective time management, including ability to multitask, organize and prioritize

    · Able to research and grasp technical information across multiple tools while talking with customers

    · iOS, Smartphone, Tablet, PC or Mac experience

    · Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

    · Makes space to listen, learn, and amplify diverse perspectives and experience

    · Actively seeks out opportunities to champion and celebrate inclusion and diversity

    Qualification and Skills:

    · Apple Certified Support Professional

    · Cisco CCNA certification

    · CompTIA A+ certification

    · Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change



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