Help Desk Support Specialist - Elk Grove, United States - Talent Groups

    Talent Groups
    Talent Groups Elk Grove, United States

    4 weeks ago

    Default job background
    Technology / Internet
    Description

    Helpline Tier 1 Support team will be the first point of contact for customers seeking assistance with products, services and technical issues. You will be responsible for accurate resolution of customer issues and inquires through effective communication and problem solving skills.

    Key Qualifications:

    · Minimum 2 years professional technical troubleshooting expertise or proven technical ability

    · Experience supporting customers via phone, e-mail, chat, and / or in person

    · iOS, Smartphone, Tablet, PC or Mac experience