Jobs
>
New York City

    Employee Relations Specialist - New York, United States - C&W Services

    C&W Services
    C&W Services New York, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Title

    Employee Relations Specialist - Bilingual

    Job Description Summary

    The Employee Relations Specialist is responsible for the delivery of employee relations governance and consulting services to designated internal clients on ER matters. Key skills required to be successful in this role are exceptional communication skills—especially in a virtual environment, strong connection and relationship skills, action orientation and responsive mindset, and ability to write and document issues with clarity and precision. This role reports to the Director of Employee Relations for C & W Services.

    The Employee Relations Specialist will take the lead on ER cases and will partner with dedicated HR People Partners (HRBPs) on standard to complex ER cases.

    The Employee Relations Specialist will utilize a Case Management system to store and track case notes and generate ER metrics reports for various client groups.

    Job Description

    **Bilingual in English & Spanish**

    Principal Duties and Responsibilities:

    • Responsible for the delivery of Employee Relations consulting services to dedicated client groups on standard to complex ER matters.
    • Work with employees and their managers to understand perspectives and to guide toward resolution of conflict or issues.
    • Investigate internal employee complaints of unfair treatment, harassment, discrimination, workplace violence or hostile work environment. Recommend solutions to management and dedicated HRBPs, including consistent corrective action or termination, based on company policies, weighing legal risk factors to the organization. Document investigation, recommendations and resolution for the complaint.
    • Consult and coach managers on performance management best practices, including progressive performance management, performance improvement plans, exit strategies, and involuntary separations.
    • Investigate, review, consult, and provide recommendations to managers on employee misconduct issues. Make recommendations regarding appropriate level of corrective action or termination to HRPBs and management based on company policies and laws.
    • Consult with management, HRBPs, ER COE, Legal, Benefits, Leave Administration and Risk management on escalated leave of absence and job accommodation requests. Provide recommendations, resolution and influence management on recommendations based on company policies and laws. Ensure appropriate documentation to support decision.
    • Support and consult with HRBPs and managers with position elimination activities; coordinate approved business cases with aligned HRBP, ER COE, and the HR Operations team to ensure a seamless and thoughtful process for affected employees and non-affected managers and employees
    • Provide training on Employee Relations practices and provide change management support to management and HRPBs.
    • Partner with dedicated HRBP on issues that are highly complex or present significant risk to the business or company.
    • Utilize Case Management tools to document and effectively manage ER matters and investigations; will become the Subject Matter Expert and Super User of the Case Management tool, generating reports and tracking trends.
    • Provide input and insight on holistic intervention and engagement efforts and remedies
    • Liaise and partner with Legal and ER COE on high level, high risk, or highly complex issues and their resolution.
    • May assist in the creation and refinement of company-wide HR policies; collaborate and consult on non-HR policies.
    • The Employee Relations Specialist may assist or take lead in the development of training, tools, templates, processes and reference materials, or other projects in support of the ER COE function.
    • May participate in project work that supports the ER COE, the HR team, or other functions
    • Occasional travel to other C&W locations to participate in investigations and meetings
    • Other Duties as Assigned or Requested:

    Qualifications:

    • Bachelor's Degree in HR or related area, or equivalent experience
    • 3-5+ years of progressive Employee Relations experience
    • Bilingual (English and Spanish)
    • PHR or SPHR designation preferred

    Skills and Competencies:

    • Seasoned and proven skills in managing difficult ER situations, conflict management, employment law, influence skills, as well as deep and broad knowledge of Human Resources in general
    • Superior diagnostic and analytical skills
    • Excellent written and verbal communication skills
    • Solid business intelligence
    • Ability to influence leaders and colleagues; skilled counselor, consultant and facilitator
    • Strong organization skills and project management skills
    • Proficiency in MS Office
    • Knowledge of HRMS systems such as Workday and PeopleSoft


    Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

    The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

    The company will not pay less than minimum wage for this role.

    The compensation for the position is: $62,000 - $77,000 base salary.



    Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
    The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
    The company will not pay less than minimum wage for this role.
    The compensation for the position is: $65, $77,600.00C&W Services is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

    In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at or email . Please refer to the job title and job location when you contact us.

    In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email or All inquiries not related to accommodations will go unanswered.
  • The City University of New York (CUNY)

    Media Relations Specialist

    1 week ago

    The City University of New York (CUNY) New York, United States

    Media Relations Specialist · **POSITION DETAILS** · The CUNY Office of Communications and Marketing (OCM) works in partnership with the University's academic and administrative offices and the 25 colleges to promote CUNY's unique mission and transformative role as an engine of so ...

  • OCI N.V.

    Community Relations Specialist

    1 week ago

    OCI N.V. Nederland, United States

    At OCI GIobal, we realise the greatest and most exciting opportunities to drive change and unlock a more secure and sustainable future for us all. · We are a world-leading producer and distributor of hydrogen-based products, and lower-carbon fertilizers, fuels and feedstock. Thro ...

  • New York Family Dentistry

    Dental Patient Relations Specialist

    1 week ago

    New York Family Dentistry New York, United States

    **Overview**: · The Patient Relations Specialist is dedicated to improving the patient experience by strengthening patient loyalty, building reputation and brand, and boosting utilization of our organization's dental services through increased referrals to family and friends. · P ...

  • Mount Sinai

    Patient Relations Specialist; Patient Service

    4 days ago

    Mount Sinai New York, United States

    **Description** · The Patient Representative Coordinator is responsible for the work of Patient Representatives, students and volunteers, and assists in programmatic activities and budgeting. This individual responds to referrals from patients, families and caregivers and to cris ...

  • Maxim Healthcare Services

    Consumer Relations Specialist

    6 days ago

    Maxim Healthcare Services Westbury, United States

    The Consumer Relations Specialist completes tasks under the direction of their direct supervisor and the State Program Director. The Consumer Relations Specialist monitors each program recipient's ability to manage his or her program. Through daily interaction with consumers and ...

  • House of Spices (India) Inc.

    Employee Relations Specialist

    36 minutes ago

    House of Spices (India) Inc. New Hyde Park, United States

    House of Spices (HOS) is a deeply rooted brand within the food industry, leading the specialty food and ingredient category for over 50 years. Fast-forward from its start as a homegrown family business, House of Spices has become a middle-market wholesale/manufacturer which inclu ...

  • Tandym Group

    Employee Relations Specialist

    1 week ago

    Tandym Group New York, United States

    A recognized legal services organization is currently seeking a versatile and hardworking professional to join their staff as an Employee Relations Specialist. · Responsibilities: · Conduct HR investigations (discrimination, harassment, retaliation and disciplinary) · Provide gui ...

  • Atlas Professionals

    Labor Relations Specialist

    5 days ago

    Atlas Professionals New York, United States

    Atlas Professionals is aiding our offshore wind subcontractor client in hiring a Local Content / Labor Relations Specialist. Strong ties to NY construction unions are a must in this role. This position will involve managing the interaction with the developer and supply chain in t ...

  • Partnership Employment

    Employee Relations Specialist

    5 days ago

    Partnership Employment New York, United States

    Bank is looking to hire an Employee Relations Specialist for it's growing team. This position is hybrid and requires working onsite 2 days a week in Manhattan. · Responsibilities Include: · Candidate will act as primary point of contact for employee relations issues. · Review and ...

  • Informa, plc

    Retail Relations Specialist

    4 days ago

    Informa, plc New York, United States

    And Scope: The Retail Relations Specialist is responsible for engaging, developing, cultivating, and maintaining strong relationships with key contemporary women's fashion retailers internationally. The primary aim is to secure their attendance at ou Relations, Retail, Specialist ...

  • Social Capital Resources

    Employee Relations Specialist

    1 week ago

    Social Capital Resources New York, United States

    Top-tier Company in New York City is seeking an Employee Relations Specialist for a permanent position · Responsibilities: · Provide advice and counsel to business and leaders to help mitigate risk and ensure best practices · Conduct timely and thorough investigations related ...

  • Informa, plc

    Retail Relations Specialist

    2 weeks ago

    Informa, plc New York, United States

    The Retail Relations Specialist engages, develops, cultivates and maintains strong relationships with key contemporary womens fashion retailers on an international level with the purpose of securing attendance for our contemporary womenswear events Relations, Retail, Specialist, ...

  • Hugo Boss AG

    Employee Relations Specialist

    1 day ago

    Hugo Boss AG New York, United States

    Responsibilities include, but not limited to the following: Understanding of business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives, productivity and development of HR within the Relations, Specialist, Employe ...

  • Tandym Group

    Employee Relations Specialist

    3 days ago

    Tandym Group New York, United States

    A recognized legal services organization is currently seeking a versatile and hardworking professional to join their staff as an Employee Relations Specialist. · Responsibilities: · Conduct HR investigations (discrimination, harassment, retaliation and disciplinary) · Provide g ...

  • The MedElite Group

    Provider Relations Specialist

    1 week ago

    The MedElite Group New York, United States

    Location: Brooklyn, NY · Employment Type: Full-time · About MedElite: · MedElite provides innovative solutions for skilled nursing facilities by partnering with long-term care providers and clinicians for the benefit of not only the facilities but also the specialists and most i ...

  • FirstService Corporation

    client relations specialist

    2 weeks ago

    FirstService Corporation New York, NY, United States

    Job Overview: · The Client Relations Specialist is responsible for their portfolio of condominiums and/or cooperatives in New York City. This position will require you to meet deadlines in the appropriate assigned projects. The ideal candidate must demonstrate organizational and ...

  • Valvoline

    customer relations specialist

    2 weeks ago

    Valvoline , NY, United States

    Valvoline - JobID: [Auto Service Technician] As a Customer Relations Specialist at Valvoline, you'll: Deliver a positive first impression to each guest with a warm, friendly greeting; Adhere to all company policies and SuperPro 10 procedures; Perform basic vehicle maintenance che ...

  • Michael Page

    Employee Relations Specialist

    1 week ago

    Michael Page New York, United States

    We are seeking a dedicated and experienced Employee Relations Specialist to join our healthcare network's Human Resources team. The Employee Relations Specialist will play a crucial role in managing and resolving employee relations issues, conducting thorough investigations, and ...

  • Social Capital Resources

    Employee Relations Specialist

    2 weeks ago

    Social Capital Resources New York, United States

    Top-tier Company in New York City is seeking an Employee Relations Specialist for a permanent position · Responsibilities: · Provide advice and counsel to business and leaders to help mitigate risk and ensure best practices · Conduct timely and thorough investigations related ...

  • FirstService Residential

    Client Relations Specialist

    2 weeks ago

    FirstService Residential New York, United States

    Join Our Team · Job Overview: · The Client Relations Specialist is responsible for their portfolio of condominiums and/or cooperatives in New York City. This position will require you to meet deadlines in the appropriate assigned projects. The ideal candidate must demonstrate or ...