- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Agent
3 weeks ago
Comfort Inn At The Park Mill Fort Mill, United StatesJob Description · Job DescriptionFront Desk Agent · Overview · The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to ...
-
Front Desk Agent
5 days ago
Mckibbon Hospitality Knoxville, United StatesWhat Makes a McKibbon Front Desk Agent? · The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating i ...
-
Front Desk Agent
3 weeks ago
Holiday inn West Cedar Bluff Knoxville, United StatesJob Description · Job DescriptionAre you a hard working "PEOPLE PERSON"? Look no further Join our award-winning company as a FRONT DESK AGENT We want your smiling face and positive attitude, representing the Holiday Inn West Cedar Bluff in Knoxville, TN Take advantage of this out ...
-
PM Front Desk Agent
3 weeks ago
Aimbridge Hospitality Knoxville, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
Travel + Leisure Co. Sevierville, United States Full timeWe Put the World on Vacation · At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Re ...
-
Front Desk Agent
4 days ago
Courtyard by Marriott Alcoa Alcoa, United StatesJob Description · Job DescriptionAre you a hard working "PEOPLE PERSON"? Look no further Join our award-winning company as a FRONT DESK AGENT We want your smiling face and positive attitude, representing the Courtyard by Marriott in Alcoa, TN Take advantage of this outstanding op ...
-
Tour Desk Agent
3 weeks ago
Westgate Resorts & Spa Gatlinburg, United StatesTour Desk Agents will welcome our guests, go over any previously agreed upon incentives, and will prepare our prospective buyers for their tours. Duties Effectively check guests into and out of the tour assignments for that morning Coordinate the gen Agent, Vice President, Genera ...
-
Front Desk Agent
2 weeks ago
Westgate Resorts Gatlinburg, Tennessee, United States PermanentJob Description · As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute t ...
-
Front Desk Agent
5 days ago
Westgate Resorts Gatlinburg, Tennessee, United States PermanentJob Description · As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute t ...
-
Front Desk Agent
3 weeks ago
Blackberry Farm Walland, United StatesJob Details · Job Location: Blackberry Mountain - Walland, TN · Position Type: Full Time · Salary Range: $ $16.00 Hourly · Travel Percentage: None · Job Shift: Any · Description and Qualifications · Blackberry Mountain is seeking friendly, welcoming attendants to join our legenda ...
-
Front Desk Agent
3 weeks ago
Westgate Resorts Gatlinburg, United StatesJob Description · As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute t ...
-
Front Desk Agent
3 weeks ago
Blackberry Farm Walland, United StatesJob Details · Job Location · Blackberry Farm - Walland, TN · Position Type · Full Time · Salary Range · $ $16.00 Hourly · Job Shift · Any · Description and Qualifications · Blackberry Farm is seeking friendly, welcoming attendants to join our legendary Lodging team. This ...
-
Front Desk Agent
3 weeks ago
Westgate Resorts Gatlinburg, United StatesJob Description · Job DescriptionCompany Description · Starting pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it. · About Westgate Smoky Mountain Resort & Spa: · Adjacent to Great Smoky Mountains National Park, the most-visited national p ...
-
Front Desk Agent/ Guest Services Rep
3 weeks ago
Maya Hospitality Group Inc Fort Mill, United StatesAvid Hotel Fort Mill. 1154 Springhill Farm Rd, Fort Mill / We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key ...
-
Title: Front Desk Agent
5 days ago
Travel + Leisure Co. Sevierville, United StatesWe Put the World on Vacation · At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Re ...
-
Front Desk/Reservations Agent
5 days ago
Music Road Resort Pigeon Forge, United States· JOB OVERVIEW · Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations, and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest regist ...
-
Front Desk Agent
3 weeks ago
Westgate Resorts Gatlinburg, United StatesCompany Description · Starting pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it. · At River Terrace Resort, you can enjoy an incredible work environment in the heart of downtown Gatlinburg, Tennessee, overlooking the scenic Little Pigeon ...
-
Front Desk Agent
3 weeks ago
Bluegreen Vacations Pigeon Forge, United StatesLaurel Crest Resort located in Pigeon Forge, TN is seeking a Front Desk Associate. Hiring Immediately, apply today · Compensation: Starting from $16.15 per hour, dependent on experience · Schedule: Full-Time, Primarily PM Shift (2:30pm to 11:00pm) with some Mid-Shift (11am to 7 ...
-
2180 - Computer Operator/Help Desk Agent
2 weeks ago
DeRoyal Powell, United StatesDeRoyal is an Equal Opportunity/Affirmative Action employer. Interviewing and hiring practices at DeRoyal do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, genetic information, veteran s ...
-
Front Desk/reservations Agent
5 days ago
Music Road Resort Pigeon Forge, United StatesJOB OVERVIEW · Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations, and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registrati ...
PM Front Desk Agent - Knoxville, United States - Marriott Knoxville Downtown
Description
Job Summary:
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities:QUALIFICATIONS:
RESPONSIBILITIES:
With an ideal location adjacent to the Convention Center, Marriott Knoxville Downtown is the perfect choice for business and leisure travelers. Our Knoxville, TN hotel offers the best in amenities and service to ensure that our guest have a carefree stay.
Leisure travelers appreciate this Knoxville hotel's downtown location. We are within walking distance of many attractions, including the Knoxville Museum of Art, historic Market Square, and the University of Tennessee. Before guest head out in the morning, join us at WINDOWS ON THE PARK Restaurant/Lounge for our Best-4-Breakfast, or stop by after sightseeing for a relaxing dinner WINDOWS ON THE PARK Restaurant is perfect for families, kids under 12 eat for free at qualifying rates.
Company Overview:As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
