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    Front Desk Agent - Gatlinburg, United States - Westgate Resorts

    Westgate Resorts
    Westgate Resorts Gatlinburg, United States

    1 day ago

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    Description
    Company Overview

    Starting Compensation: $16 per hour - Take advantage of our Daily Pay program to access your earnings when needed.

    Discover a fulfilling workplace at River Terrace Resort, situated in the vibrant downtown area of Gatlinburg, Tennessee, with captivating views of the Little Pigeon Forge River and close proximity to the entrance of Great Smoky Mountains National Park. As part of the River Terrace Resort team, you'll engage with visitors exploring the stunning Great Smoky Mountains and the plethora of family-friendly attractions in the vicinity.

    Position Summary

    Embrace the role of Front Desk Agent, serving as a warm hospitality ambassador to ensure guests' experiences at our resort begin and end on a positive note. Your unwavering commitment to exceptional customer service and meticulous attention to detail play a pivotal role in our establishment's overall triumph. The array of duties you'll undertake necessitates a steadfast dedication to providing top-notch customer service:

    Key Responsibilities
    • Welcome guests cordially upon arrival to facilitate seamless check-ins
    • Efficiently handle guest registrations, ensuring accuracy in information and room assignment
    • Distribute room keys and provide necessary guidance to guests
    • Professionally manage telephone correspondences by relaying messages
    • Provide support for queries regarding hotel facilities, local attractions, and travel advice
    • Maintain current records of room availability and guest accounts for streamlined operations
    • Manage billing processes, which include calculating bills, processing payments, and offering change
    • Swiftly and accurately make reservations and confirm bookings
    • Document and post charges to guest accounts, encompassing room rates and additional services
    • Assist in arranging dining, transportation, entertainment, and tour reservations upon guest requests
    • Conduct nightly inspections to ensure guest satisfaction and comfort levels
    • Demonstrate attentive listening abilities and provide effective resolutions to guest concerns
    To excel in this position, you must epitomize our core principles of integrity, enthusiasm, and a strong work ethic, which are fundamental to our accomplishments. We seek individuals who resonate with our values.

    Requirements
    • Ability to lift up to 15 lbs and stand for prolonged periods
    • Demonstrated proficiency in customer service
    • High school diploma or GED certificate; or equivalent work experience
    • Valid Driver's License
    • Satisfactory completion of background screening, drug assessment, and eligibility verification for employment in the U.S.
    Extra Details

    Why Choose Westgate?
    • Comprehensive health coverage - medical, dental, and vision
    • Paid Time Off (vacation, sick leave, and personal days)
    • Paid Holidays
    • 401K plan with favorable company contributions
    • Utilize the Daily Pay feature for on-demand access to your earnings
    • Family benefits including pregnancy, parental leave, and adoption support
    • Wellness initiatives
    • Flexible Spending Accounts
    • Tuition Aid
    • Military Leave
    • Employee Assistance Program (EAP)
    • Insurance coverage for life, disability, accidents, critical illnesses, and hospitalization
    • Pet Insurance
    • Exclusive discounts for Team Members on various services
    • Possibilities for growth and development
    • Engagement in Community Programs
    Westgate Resorts practices Equal Opportunity Employment, providing fair consideration for all applicants irrespective of race, color, religion, gender, national origin, veteran status, disability status, or other protected classifications per the law. If you require accommodations due to a disability for your application or during the recruitment process, please reach out to us.

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