- You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
- You will maintain positive guest relations at all times.
- You will resolve guest complaints and ensure guest satisfaction.
- You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- You will process all guest check-ins, and verify registration information with the guest.
- You will handle overbooked or 'walked' guests.
- You will accept and record wake-up call requests.
- You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- You will resolve discrepancies on the room status report with housekeeping.
- You will train with and learn Food and Beverage operations to fill in as needed.
- Previous experience working as a front desk agent or in a similar role
- A high school diploma or equivalent vocational training certificate
- Experience working at a hotel establishment (highly desired)
- Proficiency with computers
- Basic math skills
- The ability to provide excellent customer service and maintain a professional demeanor at all times
- The ability to input and access information in the property management system and/or points-of-sale system
- Great verbal and written communication skills
- The ability to create a fun and supportive working environment
- Full Time Associates:
- Comprehensive benefits package including medical, dental, and vision
- Life insurance
- Short- and long-term disability
- Paid time off and holidays
- Wellbeats APP to support physical and mental wellness
- Competitive Compensation with incentives
- Associate referral program
- Brand and company training classes, workshops and conferences for career growth and development
- Full Time Associates:
- 401K Savings Plan with matching funds
- Tuition reimbursement
- Fundraising matching funds program
- Volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
-
Front Desk Agent
1 week ago
Remington Kennesaw, United States Part timeJob Description · What you will be doingGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. · Promptly, accurately and efficiently know how and wher ...
-
Front Desk Agent
6 days ago
Remington Kennesaw, United StatesJob Description · What you will be doingGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. · Promptly, accurately and efficiently know how and wher ...
-
Front Desk Agent
1 week ago
Great Wolf Resorts Lagrange, United StatesPay: $15.00 per hour · At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps ...
-
Front Desk Agent
1 week ago
Great Wolf Lodge Lagrange, United StatesGreat Wolf Lodge - JobID: [Guest Service / Concierge] As a Front Desk Agent at Great Wolf Lodge, you'll: Welcome guests by greeting, answering questions, and responding to requests; Register guests by obtaining or confirming room requirements, verifying pre-registration, assignin ...
-
Front Desk Agent
1 week ago
Davidson Hospitality Group Sandy, United StatesDavidson Hospitality Group [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide ...
-
Front Desk Agent: Hampton Inn Lagrange
1 week ago
Valley Hospitality Lagrange, United States**Front Desk Agent** · Summary · The Front Office Agent is responsible for checking guests into the hotel while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. · Respo ...
-
Massage Therapist
6 days ago
Massage Envy Kennesaw, United StatesOverview: · Where Better Careers Begin · Massage Envy Kennesaw, GA · Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps yo ...
-
Custodian Lead
2 weeks ago
Kennesaw Ga Defunct Kennesaw, United StatesJob Description · General Nature of Work · Under direction of the Building Maintenance Supervisor, this position provides lead supervision to assigned groups; supervises, inspects, and participates in the work of custodial personnel responsible for performing a full range of ge ...
-
Hotel Front Desk Supervisor
1 week ago
Hotel Resource Lagrange, United States**Other** · **Hotel Front Desk Supervisor** · Hotel Front Desk Supervisor Great Wolf Lodge LaGrange GA · **Hotel Front Desk Supervisor** · **Company:** · Great Wolf Lodge · **Location:** · US · **Category:** · Other · **Degrees Required:** · Not Specified · **Employme ...
-
front desk clerk
1 week ago
Snowbird Ski Resort Sandy, United StatesAs a Full-Time, Year-Round Cliff Lodge Front Desk Agent at Snowbird you are responsible for providing excellent customer service throughout our guest's stay by exceeding their expectations and performing all duties regarding the operation of the fron Front Desk, Clerk, Reservatio ...
-
massage therapist
1 week ago
Massage Envy Sandy, UT, United StatesOverview · Where Better Careers BeginMassage Envy Sandy 21838 E. 9400 S Salt Lake City, UT 84093 · Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, b ...
-
massage therapist
1 week ago
Massage Envy Sandy, UT, United StatesOverview · Where Better Careers BeginMassage Envy Sandy 21838 E. 9400 S Salt Lake City, UT 84093 · Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, b ...
Front Desk Agent - Kennesaw, United States - McKibbon Hospitality
Description
What Makes a McKibbon Front Desk Agent?
The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.
A Day in the Life:
We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. Our benefits package covers:
Physical & Mental Wellness: