Front Desk Agent: Hampton Inn Lagrange - Valley Hospitality

Description

**Front Desk Agent**

Summary

The Front Office Agent is responsible for checking guests into the hotel while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

Must be able to convey information and ideas clearly

Must be able to take alternative courses of action quickly and effectively

Must be able to take the initiative in job performance, including anticipating what needs to be done in advance of necessity

Must work well in stressful situations

Must maintain composure and objectivity under pressure

Must be able to anticipate, prevent, identify and solve problems as necessary

Must have the ability to assimilate complex information, data, etc. from several sources and consider, adjust or modify to meet the constraints of the particular need

Must be able to listen to, understand, clarify and resolve the concerns and issues raised by co-workers and guests

Must be able to work with and understand financial information and date, and basic mathematical functions

Duties

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

Maintain regular attendance according to the needs of the hotel

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag while on duty

Comply at all times with standards and regulations to encourage a safe and efficient hotel operations

Obtain all necessary information when taking room reservations and follow the rate-quoting scenario

Monitor all VIP and special guest requests

Review Front Office log daily

Operate all relevant aspects of the Front Desk computer system

Must be On Q certified

Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner

Be aware of all current rates, packages, and promotions

Be familiar with all in-house groups, closed out and restricted dates

Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed

Have knowledge of and assist in all emergency procedures as required

Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner

Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner

Responsible for issued house bank

Be able to perform all duties of Guest Service Agent

Run room status reports in a timely manner and relay necessary information to affected departments and individuals

Monitor key control

Ensure the maximization of room revenue

Answer all guest inquiries in a timely and professional manner

Assist in training and cross training new hires and current employees on a regular basis

Attend meetings/trainings as required by management

Perform any other duties as requested by management

Additional Info

**Driving** Valid driver's license.

**Minimum Age** 18+ years old

Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.