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    Front Desk Agent - Gatlinburg, United States - Westgate Resorts

    Westgate Resorts
    Westgate Resorts Gatlinburg, United States

    1 day ago

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    Description
    Job Description


    As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.

    Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment.

    Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:


    As a Front Desk Agent, you will:

    Warm Welcome:

    You are the first face our guests see, and you greet them with a genuine and warm welcome, setting the tone for their stay.


    Guest Registration and Services:

    Efficiently handle the check-in and check-out procedures, assign rooms, and enter their information into the property management system, ensuring a smooth check-in experience.

    As well as collecting security deposits upon guest check-in and explaining room charges, you accept payments through various methods, including cash, check, or credit cards, and issuing room keys and facilitating the check-out process are vital aspects of your role.


    Financial Expertise:

    Your role extends to financial transactions, where you accurately compute bills, collect payments, and provide any necessary change to guests, all while maintaining a friendly and professional demeanor.


    Problem-Solving:

    A key aspect of your role is the ability to listen to guests' concerns and challenges actively and to find effective solutions that meet their needs.

    This is done with a proactive and empathetic approach, enhancing the overall guest experience.

    To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
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