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    Front Desk Agent - Gatlinburg, United States - Westgate Resorts

    Westgate Resorts
    Westgate Resorts Gatlinburg, United States

    2 weeks ago

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    Description
    Job Description

    Effectively check guests into and out of the resort by performing the following duties.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


    • Greets, registers, and assigns rooms to guests.
    • Issues room key and escort instructions to Bellhop.
    • Date stamps, sorts, and racks incoming mail and messages.
    • Transmits and receives telephone messages.
    • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
    • Keeps records of room availability and guests' accounts.
    • Computes bill, collects payment, and makes change for guests.
    • Makes and confirms reservations.
    • Posts charges such as room, food, liquor, or telephone, to ledger.
    • Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
    • Assists guests with deposit of guests' valuables in hotel safe or safe deposit box.
    • Nightly bucket checks
    • Able to listen and find solutions to guests problems
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    1 week ago

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