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    Front Desk Agent - Gatlinburg, Tennessee, United States - Westgate Resorts

    Westgate Resorts
    Westgate Resorts Gatlinburg, Tennessee, United States

    2 weeks ago

    Default job background
    Permanent
    Description
    Job Description


    As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.

    Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment.

    Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:


    As a Front Desk Agent, you will:
    Greet guests warmly upon arrival, facilitating smooth check-in procedures

    Efficiently register guests, ensuring accurate information and assigning suitable rooms

    Issue room keys and provide necessary instructions to the guest

    Manage telephone communications by transmitting and receiving messages professionally

    Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance

    Maintain up-to-date records of room availability and guest accounts for efficient management

    Handle billing procedures, including computing bills, collecting payments, and providing change

    Take reservations and confirm bookings promptly and accurately

    Record and post charges to guest ledgers, including room rates and additional services

    Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests

    Conduct nightly bucket checks to ensure guest satisfaction and comfort.

    Demonstrate active listening skills and provide effective solutions to guests' concerns and issues
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