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Cocoa Beach

    Front Desk Agent - Cocoa Beach, United States - Westgate Resorts

    Westgate Resorts
    Westgate Resorts Cocoa Beach, United States

    1 week ago

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    Description
    Job Description


    As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.

    Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment.

    Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:


    As a Front Desk Agent, you will:

    • Greet guests warmly upon arrival, facilitating smooth check-in procedures.
    • Efficiently register guests, ensuring accurate information and assigning suitable rooms.
    • Issue room keys and provide necessary instructions to the guest.
    • Manage telephone communications by transmitting and receiving messages professionally.
    • Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance.
    • Maintain up-to-date records of room availability and guest accounts for efficient management.
    • Handle billing procedures, including computing bills, collecting payments, and providing change.
    • Take reservations and confirm bookings promptly and accurately.
    • Record and post charges to guest ledgers, including room rates and additional services.
    • Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests.
    • Conduct nightly bucket checks to ensure guest satisfaction and comfort.
    • Demonstrate active listening skills and provide effective solutions to guests' concerns and issues.
    To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
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