- Position:
Front Desk Agent
Date:
May 2013
Hotel:
Department:
Front Desk
Reports to:
Front Office Manager/Director of Front Office
JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
- Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
- Adheres to all company policies and procedures.
- Follows safety and security procedures and rules.
- Knows department fire prevention and emergency procedures.
- Utilizes protective equipment.
- Reports unsafe conditions to supervisor/manager.
- Reports accidents, injuries, near-misses, property damage or loss to supervisor.
- Provides for a safe work environment by following all safety and security procedures and rules.
- All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
- Assists other Front Desk Personnel when need.
- Perform any related duties as requested by supervisor/manager.
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable- Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
- Prior hospitality experience preferred, but not required.
- Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
- Ability to read, listens, and communicates effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Ability to stand and move throughout front office and continuously performs essential job functions.
- Stand 95% of shift
- Lifting up to 25 pounds maximum.
- Occasional twisting, bending, stooping, reaching, standing, walking.
- Frequent talking, hearing, seeing and smiling.
(Employee Name)certify that I fully understand the essential parts of the job for the ____(Position).
Name: Signature:Date: ________________. -
Front Desk Agent
2 weeks ago
Doubletree Melbourne Beach Oceanfront Indialantic, United StatesJob Description · Job DescriptionPosition: · Front Desk Agent · Date: · May 2013 · Hotel: · Department: · Front Desk · Reports to: · Front Office Manager/Director of Front Office · JOB SUMMARY · Greets and registers guests, provides prompt and courteous service, and closes out gu ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Melbourne, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Lead Front Desk Agent
2 weeks ago
GF Management Melbourne, United StatesWe are conveniently located off I-95 in Palm Bay. Shop at nearby Bass Pro Shop, Marshalls, Kohls, or other retail opportunities we have available in our area. Eat at the nearby Longhorn Steakhouse or catch a game at Buffalo Wild Wings. · The Home2 Suites by Hilton is hiring a Lea ...
-
Front Desk Agent
3 weeks ago
GF Management Melbourne, United StatesConveniently located off I-95 and Palm Bay Road, Hyatt Place Melbourne/Palm Bay/I-95 is an ideal base to experience the best of Florida's Space Coast. Stay close to the Florida Institute of Technology, catch a game at USSSA Space Coast Complex, take a day trip to Brevard Zoo or d ...
-
Front Desk Agent
3 weeks ago
Hilton Melbourne Beach Oceanfront Melbourne Beach, United StatesJOB SUMMARY · Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet the hotel's high standards of quality. · ESSENTIAL JOB FUNCTIONS · This descrip ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Melbourne, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
4 weeks ago
Aimbridge Hospitality Melbourne, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
4 weeks ago
Hilton Melbourne Beach Oceanfront Melbourne Beach, United StatesJOB SUMMARY · Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet the hotels high standards of quality. · ESSENTIAL JOB FUNCTIONS · This descr ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Melbourne, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
2 hours ago
Hilton Melbourne Beach Oceanfront Melbourne, United States Full time· Position: · Front Desk Agent · Date: · May 2013 · Hotel: · Department: · Front Desk · Reports to: · Front Office Manager/Director of Front Office · JOB SUMMARY · Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion o ...
-
Front Desk Agent
1 week ago
Westgate Resorts Cocoa Beach, Florida, United States PermanentJob Description · As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute t ...
-
Front Desk Agent
3 days ago
Westgate Resorts Cocoa Beach, United StatesJob Description · Job DescriptionCompany Description · Pay rate: $16/hour - Use our Daily Pay benefit and get access to your pay as you need it. · Westgate Cocoa Beach Resort allows you the amazing opportunity to enjoy the Florida sunshine, cool breezes, and spectacular oceanfron ...
-
Front Desk Agent- 3-11pm shift
4 weeks ago
Westmont Group Melbourne, United States3-11pm shift · JOB SUMMARY · Responsible for all guest service functions, including driving courtesy vehicles on surface streets and freeway. Also responsible for maintaining · bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk ...
-
Hilton Front Desk Agent- 3-11pm shift
3 weeks ago
Hilton Melbourne Beach Oceanfront Indialantic, United StatesJob Description · Job DescriptionHilton Melbourne Beach Oceanfront · 3-11pm shift JOB SUMMARY · Benefits · Medical · Dental · Vision · Life · Long/Short Term · 401-K · Supplemental Insurance · Professional Growth and Development Opportunities · Travel Discounts · JOB SUMMARY · G ...
-
Hilton Front Desk Agent- 3-11pm shift
3 weeks ago
Westmont Group Melbourne, United StatesHilton Melbourne Beach Oceanfront · 3-11pm shift · JOB SUMMARY · Benefits Medical · Dental · Vision · Life · Long/Short Term · 401-K · Supplemental Insurance · Professional Growth and Development Opportunities · Travel Discounts · JOB SUMMARY · Greets and registers ...
-
Front Desk Agent
1 week ago
Westgate Resorts Cocoa Beach, United StatesCompany Description · Pay rate: $16/hour - Use our Daily Pay benefit and get access to your pay as you need it. · Westgate Cocoa Beach Resort allows you the amazing opportunity to enjoy the Florida sunshine, cool breezes, and spectacular oceanfront views in world-famous Cocoa Be ...
-
Front Desk Agent
2 weeks ago
La Quinta Inn & Suites Cocoa Beach Oceanfront Cocoa Beach, United States Full timeFront Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. · If you have a talent for customer service and work experience in the hotel industry, we'd like to meet you 2nd shift, weekend availab ...
-
PM Hotel Group Melbourne, United StatesWhat You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guest Guest Service, Guest, Agent, ...
-
Hiring Event
3 weeks ago
Menzies Aviation Melbourne, United StatesWalk-Ins Welcome Hiring on the spot · Thanks for your interest in interviewing for an exciting career with Menzies Aviation at the Melbourne Airport. · The event is hiring for the role below at $14.00/hour: · * Part-Time Seasonal Ramp Agents · Interview Date / Time / Location Ad ...
-
Night Auditor
1 day ago
Aimbridge Hospitality Melbourne, United StatesJob Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparin ...
Front Desk Agent - Indialantic, United States - Westmont Group
