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    Lead Front Desk Agent - Melbourne, United States - GF Management

    GF Management
    GF Management Melbourne, United States

    3 weeks ago

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    Description
    We are conveniently located off I-95 in Palm Bay. Shop at nearby Bass Pro Shop, Marshalls, Kohls, or other retail opportunities we have available in our area. Eat at the nearby Longhorn Steakhouse or catch a game at Buffalo Wild Wings.

    The Home2 Suites by Hilton is hiring a Lead Front Desk Agent.

    The Lead Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.

    As a Front Desk Agent your responsibilities will include:


    • Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.
    • Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space
    • Able to work through customer service related issues
    • Any other duties or responsibilities which might be required by a manager supporting, laundry, breakfast and some public area cleaning

    Requirements:

    • Available on flexible shifts on Weekday, Weekends and Holidays.
    • Possessing strong written and verbal communication skills
    • Previous hotel front desk experience
    • Proficient with technology
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