Looking for An Energize Front Desk Agent/night - Melbourne, United States - Avid Hotel by IHG

Avid Hotel by IHG

Verified Company

Melbourne, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Our hotel never sleeps.

We are looking for someone to provide customer service support to include but not limited to checking in guests arriving in late, balancing the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.

OPERA experience preferred.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

Processing payments including room charges, debit and credit, and cash in accordance with established procedures
Checking guests in, out and managing any wakeup call requests
Answering phones and handling overnight guest queries
Running night audit property management systems or manual equivalents
Performing other duties such as concierge services and special guest requests

What we need from you

Accounting and mathematics skills for accurate auditing and payment processing
Cash handling experience for counting and securing bank and processing cash payments
Computer literacy, including familiarity with PMS software. Opera experience is a plus.
Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
Customer service experience
Knowledge of hotel operations, offers and the local area

What you can expect from us

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

What to do next

Benefits: