- Research customer needs and wants within a defined territory, know VOC/customer
- Continue learning and build upon product/industry knowledge and selling skills
- Attend industry and customer events as appropriate
- Stay up to date with internal and external customer developments within an assigned territory
- Track, measure and evaluate territory sales data and trends to inform and activate territory strategies
- Set annual and quarterly territory sales goals to drive overall sales growth within territories
- Maintain overall accountability for territory growth
- Partner with Channel Directors/RSMs to incorporate quarterly channel goals into regional goals
- Partner with EVP of Sales and Channel Directors/RSMs to plan segment sales target within territory
- Develop a sales plan to drive segment growth for the assigned territory including sales/marketing actions that will drive competitive share capture and new business
- Build and maintain relationships with customers and vendors
- Track, measure, and evaluate customer satisfaction metrics and trends within a territory
- Suggest innovative ways of increasing customer satisfaction within a territory
- Identify and attract prospective customers within a territory
- Develop strong relationships with vendor sales personnel in assigned territory
- Grow revenue and profit in assigned geographic territory above market rates
- Meet territory growth sales objectives
- Prospect, qualify and negotiate contracts for accounts
- Identify, procure, and develop new customers for profitable growth
- Recommend buying programs to customers based on market pricing and customer potential
- Utilize the CRM system for improved sales productivity and strong contact management
- Follow up on quoted jobs in assigned territory
- Plan travel to maximize customer face time and to allow flexibility in acting on new opportunities
- High School diploma or GED required
- Associate degree or bachelors degree preferred
- 5+ years sales experience required
- Experience in door hardware industry preferred
- Customer Focus: Ability to build strong internal and external customer relationships and deliver customer-centric solutions
- Influencing: Ability to have a positive impact on others, to persuade or convince them to gain their support
- Negotiating: Ability to bring others together to reconcile differences
- Strategic: Ability to synthesize broad information, ask questions and use critical thinking to solve complex problems and plan for the future
- Interpersonal Skills: Ability to interact, communicate and build relationships with others
- Verbal and written communication skills: Ability to clearly articulate and convey information and ideas in speaking and writing so others will understand
- Microsoft Office Suite Proficiency
- Proficiency with phone, email, basic web technology
- Conflict Resolution: Ability to anticipate, diffuse and resolve disagreements, confrontations, tensions, and complaints in a practical and constructive manner
- Relationship Building: Investing in relationships among team members and customers to achieve desired results
- Empathy: Taking an active interest in the concerns of others through social awareness and relationship management
- Patience: the capacity to accept or tolerate delay, trouble, or challenges without getting angry or upset; ability to maintain composure and customer focus while troubleshooting, solving problems, and de-escalating upset customers
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Documentation and note-taking skills: Ability to capture detailed notes on various subject matters
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Description
Regional Sales ManagerJob Summary:
The Regional Sales Manager is an outside selling role that is responsible for overseeing and growing revenue through product sales within a designated territory. The role is responsible for identifying leads and educating prospects on Banner products, expanding existing accounts and providing them with exceptional support.
General Description:
Build and Maintain Product Knowledge
Execute on Territory Goals