- Promote our "why" to inspire and engage our agents in delivering excellent customer service.
- Create clear and concise expectations, policies, operating processes, performance metrics and communicate each verbally and in writing.
- Maintain and deliver transparent scoreboards to agents, management, and leadership.
- Deliver accountability through honest feedback, appropriate recognition, and private coaching.
- Assist leaders in maintaining a high energy, engaging, servant culture, committed to the personal development of our teammates.
- Drive customer loyalty by ensuring quality is calibrated and measured regularly.
- Ensure leaders are creating efficient daily workflow processes, utilizing operational metrics to gauge performance and ensure timely service.
- Partners with Senior Leadership in developing strategy, scalability, and an organizational structure to match company growth.
- Perform regular one on one meetings with leaders, focusing on performance, professional growth, and employee needs.
- Advocates both accomplishments and challenges to the organization and leadership.
- Bachelor's degree.
- Strong leadership and people management with proven track record of developing and promoting direct reports.
- Ability to develop and execute business processes is imperative.
- High energy and engaging personality with the ability to convey patience, leadership, and calm in stressful situations.
- Well organized and attention to detail are skills critical to success.
- 5+ years of experience leading leading customer service or sales teams.
- Tech and golf savvy, ability to communicate enthusiastically with industry specific terminology.
- Exceptional communication skills with PowerPoint and Excel proficiency; familiarity with strongly desired.
- Must be willing to work in Orlando, FL
- Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
- Willingness to travel and work overtime, and on weekends with short notice.
-
Verizon Customer Support Representative
20 hours ago
Nas Management, Inc. Orlando, United StatesWe provide some of the most cutting-edge customer service and sales services to all of our name-brand, household clients. We are always looking for a way to maximize our ROI and provide high-quality service. Due to a new partnership with Verizon and their 5G Home technology, we h ...
-
Customer Support Engineer
3 days ago
Oxa Orlando, United States· Who are we? · Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world's leading experts on autonomous vehicles, creating solutions s ...
-
customer support advisor
20 hours ago
Dobbs Equipment Orlando, FL, United StatesJob Title: Customer Support Advisor (CSA) · Reports To: General Manager · Department: Parts, Exempt · Location: Orlando · Summary of Primary Functions: · Dobbs Equipment is seeking an experienced Customer Support Advisor (CSA). This individual must be a visible, active, and recog ...
-
Customer Support Representative
12 hours ago
InEvent Orlando, United StatesCUSTOMER SUPPORT REPRESENTATIVE · We look for people who are passionate about customer experience and nurturing relations Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most impor ...
-
Customer Support Engineer
5 days ago
Oxa Orlando, United StatesWho are we? · Please ensure you read the below overview and requirements for this employment opportunity completely. · Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and ...
-
Customer Support Specialist
1 day ago
Stax Connect Orlando, United StatesJob Type · Full-time · Description · As a Customer Support Specialist (Level 1), your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant facing problem solver, with respect to issues including general inquiries, ...
-
Customer Support Engineer
6 days ago
Oxa Orlando, United StatesWho are we? · Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world's leading experts on autonomous vehicles, creating solutions such ...
-
Customer Support Associate
3 days ago
Internetwork Expert Inc Orlando, United States**** Please note this is a passive posting and we are not actively recruiting at this time***** · Finexio · is the leader in AP Payments as a Service, the leading embedded payments approach for business the business payments. Finexio simplifies the way businesses process and rec ...
-
Customer Support Specialist
3 days ago
Insight Global Orlando, United StatesJob Description · Insight Global is looking to hire a Hybrid Customer Support Specialist to join a reconnection team. This person would be responsible for communicating with customers, focus on relationship and building repour. This person will need to have the ability to handle ...
-
Customer Support Associate
4 days ago
Elite Strategic Solutions Orlando, United StatesJob Description · Job DescriptionThe consumer comes first within the hospitality industry and that is no exception at Elite Strategic Solutions. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase t ...
-
Customer Support Engineer
3 days ago
Oxa Orlando, United StatesJob Description · Job DescriptionWho are we? · Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world's leading experts on autonomous ...
-
Customer Support Specialist
4 days ago
Insight Global Healthcare Orlando, United StatesJob Description · Job DescriptionPosition: Customer Support Specialist · Location: Remote · Hours: Monday-Friday 8-5 est · Training: 3-4 weeks 9 am- 6 pm (ONSITE) · Duration: 6 month contract to hire · Pay Rate: $17 · Start Date: May 6th · Interview Process: 1 interview to hire · ...
-
Customer Support Specialist
4 days ago
Stax Orlando, United StatesJob Description · Job DescriptionDescription:As a Customer Support Specialist (Level 1), your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant facing problem solver, with respect to issues including general inq ...
-
Customer Support Assistant
6 days ago
Monstera Talent Ltd Orlando, United StatesJob Description · Job DescriptionPosition: Customer Support Assistant · Type: Full-time, On-site · Location: Orlando, FL · Weekly Pay · Are you passionate about delivering exceptional customer experiences in a dynamic event setting? Do you thrive on representing brands and prom ...
-
Customer Support Representative
11 hours ago
InEvent Orlando, United States Full timeCUSTOMER SUPPORT REPRESENTATIVE · We look for people who are passionate about customer experience and nurturing relations Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most impor ...
-
Customer Support Agent
3 days ago
Acorn Stairlifts Orlando, United States Regular Full timeCustomer Support Agent - Orlando, FL · ***To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.*** · POSITION SUMMARY · Act as the primary point of contact for customers and dealer ...
-
Customer Support Advisor
23 hours ago
Dobbs Equipment Orlando, United StatesJob Description · Job DescriptionJob Title: Customer Support Advisor (CSA) · Reports To: General Manager · Department: Parts, Exempt · Location: Orlando · Summary of Primary Functions: · Dobbs Equipment is seeking an experienced Customer Support Advisor (CSA). This individual mus ...
-
Customer Support Agent
3 days ago
Latitude, Inc. Orlando, United StatesJob Description · Job DescriptionJob Responsibilities: · The following responsibilities, knowledge, skills and abilities are the minimum requirements for the Customer Service Executive: · To ensure that all customer orders, quotations, queries, complaints etc. are processed as qu ...
-
Customer Support Specialist
2 weeks ago
Stax Orlando, United States OTHERAs a Customer Support Specialist (Level 1), your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as ba ...
-
Sr. Director, Customer Support
2 days ago
NBC Universal Orlando, United StatesWe create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Spor ...
Sr. Director, Customer Support - Orlando, United States - NBCUniversal
Description
Job DescriptionSPORTS NEXT
NBC Sports Next is where sports and technology intersect. We're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology. We're a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.
At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; SportsEngine Play, the first ever streaming service for youth and amateur sports, GolfNow, the leading online tee time marketplace and provider of golf course operations technology; and GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.
FANDANGO
Over the past twenty years, Fandango has built a network of direct-to-consumer digital brands, where 50 million+ fans unite to celebrate their love for movies, TV and streaming. We take pride in serving fans throughout their entertainment journey from content discovery to theatrical moviegoing to watching at home. Our portfolio includes leading online movie ticketer, Fandango, which tickets for more than 31,000 U.S. movie screens; world-renowned entertainment review site, Rotten Tomatoes; and Fandango at Home (previously known as Vudu), the on-demand streaming service offering the industry's best selection of 4K UHD titles and more than 250,000 new release and catalogue movies and next day TV shows.
Come join us as we work together as one team to innovate and deliver what's Next.
Job Description
The Senior Director of Customer Support will lead a team of Directors, Managers, and Agents in providing customer support to those using our technology products or ecommerce platforms. This role will be responsible for monitoring daily operations, leading their direct reports to ensure they are engaging and inspiring our agents to deliver best in class service. Creating a culture of dedication, teamwork and professional growth will be critical to their success. They will also be the ambassador of the support team to other departments and executive leadership. The Sr. Director will work closely with the Vice President of Customer Support to develop strategy and organizational structure for both efficiency and scalability.
Job Duties
Basic Requirements
Desired Characteristics
Additional Job Requirements
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing