Jobs
>
Orlando

    Customer Support Associate - Orlando, United States - Internetwork Expert Inc

    Internetwork Expert Inc
    Internetwork Expert Inc Orlando, United States

    1 week ago

    Default job background
    Description

    Please note this is a passive posting and we are not actively recruiting at this time**Finexio

    is the leader in AP Payments as a Service, the leading embedded payments approach for business the business payments.

    Finexio simplifies the way businesses process and receive B2B payments by integrating electronic payments and cash flow improvement solutions directly into customers' accounts payable and procurement software.

    Our vision is a world in which finance leaders only have to decide "what" to pay- Finexio's software seamlessly handles the "how" and the "when".

    We are growing 250+% per year and are a leading disruptor in the B2B Payments and Fintech industry.

    The company has raised over $65m in investment and is backed by investors JP Morgan, Discover, NBH Bank, Mendon Venture Partners, and Valley Bank.

    These investors believe in the mission and technology so much so they are also customers and partners.
    The

    Client Operations Associate


    is responsible for delivering extraordinary customer experience that serves as a differentiator by responding to inquiries, requests and general customer correspondence in a professional and timely manner.

    It is expected that the Client Operations Associate will be able to independently bring most customer questions to a resolution or, when necessary, act as a liaison between the customer and various internal partners to resolve more complex customer requests or issues.

    This is a fast-paced environment and this job requires the ability to adapt to a changing environment. The ideal candidate will have customer support experience within the financial sector, and understands accounting. If you live to make customers happy and successful then you may be the right person for this job
    What You'll be doing
    Drives the success of Finexio's customers including program management, customer service/support, training
    Develop strong knowledge of the accounts-payable processes and pain points.
    Focus on what the customer wants and needs and effectively communicate that to our team so that we can better serve our customers
    Maintains an understanding of customers' immediate, short and long- term business needs in order to protect, retain and increase revenues
    Inform product/sales of customer needs/requests
    Develop and maintain a strong working knowledge of Finexio's solution
    Provide creative ideas to customer challenges and opportunities
    Work to resolve customer inquiries in a timely manner
    Facilitate the collection of information and documents as needed from customer to ensure a successful program.
    Educate customers on best practices, and processes
    Provide product training and documentation to customers
    Work cross-functionally with other teams and departments to ensure resolution of case inquiry is seamless
    Build strong, positive relationships with client base
    Experience Desired
    Excellent written and verbal communication skills.
    Strong Attention to Detail.
    Goal driven and results oriented.
    Must show empathy and take accountability in all that you do.
    Ability to multi-task and stay organized while maintaining a pipeline of projects/follow up.
    Highly collaborative with clients and internal partners to achieve business goals.
    Natural relationship building- will need to develop both internal and external.
    Successful time management and work prioritization.
    Ability to anticipate client needs and develop plans to address in a timely manner.
    Experience working with Microsoft Office Suite.

    Qualifications
    Bachelor degree in business or marketing/communications.
    Equivalent work experience preferred.
    2 to 4 years experience in technology related business, customer contact experience preferred.
    Knowledge of banking and payment-related products preferred.
    Knowledge of Zendesk preferred.

    Why You'll Love Working at Finexio:

    Culture:
    We are a humble, client-first team that is focused on collaborative data-driven success.

    Speed:
    We move fast, love new ideas and give you the opportunity to push your limits.

    Growth:
    We are expanding rapidly into new markets, launching new services and creating a world-class company

    What We Offer:
    The chance to work in a fast-paced start-up environment with experienced industry leaders
    An environment where you can dive deep into the latest technologies and make a real, measurable impact
    Employee Engagement – Quarterly virtual team building activities and monthly team lunches
    Competitive salary and stock options
    Medical, dental, and vision
    Unlimited Vacation Policy

    Please note this position will potentially become a hybrid role in Orlando, FL

    Compensation:
    $40,000 -$48,000 base.

    #J-18808-Ljbffr
  • Coach

    Sales Support Associate Ii

    2 weeks ago

    Coach Orlando, United States

    **Sales Support Associate · - The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, effic ...

  • Chico's FAS, Inc.

    Support Associate

    1 week ago

    Chico's FAS, Inc. Orlando, United States

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. · POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of ...

  • Chico's FAS, Inc.

    Support Associate

    1 week ago

    Chico's FAS, Inc. Orlando, United States

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. · POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of ...

  • Chico's FAS, Inc.

    Support Associate

    1 week ago

    Chico's FAS, Inc. Orlando, United States

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. · POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of ...

  • M. Coast Enterprise

    Client Support Associate

    1 week ago

    M. Coast Enterprise Winter Park, United States

    M. Coast delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support ...

  • ES Solutions

    Customer Support Associate

    1 week ago

    ES Solutions Orlando, United States

    The consumer comes first within the hospitality industry and that is no exception at Elite Strategic Solutions. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and communit ...

  • Elite Strategic Solutions

    Customer Support Associate

    2 weeks ago

    Elite Strategic Solutions Orlando, United States

    The consumer comes first within the hospitality industry and that is no exception at Elite Strategic Solutions. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and communit ...

  • ES Solutions

    Customer Support Associate

    1 week ago

    ES Solutions Orlando, United States

    Job Description · Job Description · The consumer comes first within the hospitality industry and that is no exception at Elite Strategic Solutions. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to incre ...

  • Orlando Health

    perioperative support associate

    3 weeks ago

    Orlando Health Orlando, FL, United States

    Position Summary Department: DPH Surgery Status: Variable Full-Time Shift: Second Shift: Three 12-hour shifts with rotating weekends, 10:00am - 10:30pm Title: Perioperative Support Associate (PSA I) Orlando Health Dr. P. Phillips proudly holds recognition as a Best Regional Hospi ...

  • ES Solutions

    Customer Support Associate

    6 days ago

    ES Solutions Orlando, United States

    Job Description · Job DescriptionThe consumer comes first within the hospitality industry and that is no exception at Elite Strategic Solutions. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase t ...

  • AdaptHealth LLC

    Office Support Associate

    3 weeks ago

    AdaptHealth LLC Orlando, United States

    Job Description · Job DescriptionDescription:AdaptHealth Opportunity – Apply Today · At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting ...

  • AdaptHealth LLC

    Office Support Associate

    3 weeks ago

    AdaptHealth LLC Orlando, United States

    Job Description · Job DescriptionDescription:AdaptHealth Opportunity – Apply Today · At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting ...

  • FlightSafety International

    Spares Support Associate

    2 weeks ago

    FlightSafety International Orlando, United States

    About FlightSafety International · FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilo ...

  • At Home Stores LLC

    Customer Support Associate

    2 weeks ago

    At Home Stores LLC Orlando, United States

    Job Description · From $14.00/hour · The Customer Support Associate provides customers with a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to completing other tasks as assigned by store management. · Ke ...

  • FlightSafety International

    Spares Support Associate

    1 week ago

    FlightSafety International Orlando, United States

    About FlightSafety International · FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilo ...

  • AdaptHealth LLC

    Office Support Associate

    2 weeks ago

    AdaptHealth LLC Orlando, FL, United States

    : · AdaptHealth Opportunity - Apply Today At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about ...

  • ES Solutions

    Customer Support Associate

    1 week ago

    ES Solutions Orlando, United States

    Job Description · Job DescriptionThe consumer comes first within the hospitality industry and that is no exception at Elite Strategic Solutions. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase t ...

  • Elite Strategic Solutions

    Customer Support Associate

    2 weeks ago

    Elite Strategic Solutions Orlando, United States

    Job Description · Job DescriptionThe consumer comes first within the hospitality industry and that is no exception at Elite Strategic Solutions. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase t ...

  • LanceSoft

    Desktop Support Associate

    3 weeks ago

    LanceSoft Orlando, United States

    Job Responsibilities: · Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers. · Experience with Data Migration and computer swaps. · Provides status and follow-up infor ...

  • Safelite

    Customer Support Associate

    2 weeks ago

    Safelite Orlando, United States

    The Field/Regional Service Representative is responsible for creating an exceptional customer experience through inbound calls from customers, policyholders, insurance agents, and/or auto glass shops. This organized and energetic professional delivers a seamless and memorable exp ...