- Support InEvent federal-level clients via chat support, emails, and inbound calls with high energy and active listening.
- Meet CS KPIs of response time, first call resolution and Customer Satisfaction (CSAT) on all queries;
- Keep up to date with customer lifecycle and interactions to be aware of recent account requests and requirements
- Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent's development team;
- Learn continuously about tech and platform updates;
- Work with team members to test and improve performance using the platform;
- Become a subject matter expert (SME) on the InEvent product.
- Work autonomously to find solutions and improvements for InEvent's customers and internal teams
- Adhere to the role's compliance and security requirements
- 2+ years of experience in Customer Success is a must
- Fluent English to communicate in writing and voice with customers around the world;
- Fluency in other languages is a plus;
- Experience working in a customer service role in a SaaS or tech company;
- Experience working with government contracts a plus
- Outstanding communication skills and empathy;
- Flexibility and adaptability to service multicultural customers;
- Happy to work between 3 pm - 11 pm PST
- Very (very) resilient to learn continuously in a startup
- Health Insurance,
- Paid Time Off (PTO);
- Birthday Gift and Work Anniversary Gifts.
CONTRACT: This is a Permanent, Full-time position (40hrs per week). -
Customer Support Representative
6 days ago
Fiverr International Orlando, United StatesFiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your custom ...
-
Verizon Customer Support Representative
2 weeks ago
Nas Management, Inc. Orlando, United StatesWe provide some of the most cutting-edge customer service and sales services to all of our name-brand, household clients. We are always looking for a way to maximize our ROI and provide high-quality service. Due to a new partnership with Verizon and their 5G Home technology, we h ...
-
Product Support Sales Representative
6 days ago
Dynamic Equipment Group Orlando, United StatesThe Product Support Sales Representative (PSSR) is responsible for promoting and growing parts and service sales. The position is customer facing while working closely with the parts and service team at each location. The PSSR is responsible for building strong customer relations ...
-
Lockheed Martin Orlando, United States**Job ID**: 664160BR · **Date posted**: Apr. 04, 2024 · **Program**: Ground Support Equipment and Sustainment Solutions · Do you want to be part of a culture that inspires employees to think big, perform with excellence and build incredible products? We provide the resources, ins ...
-
Technical Support Representative
1 week ago
Advanced Ambulatory Surgery Center Altamonte Springs, United StatesOverview: · We are seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing technical assistance and support to our customers. This is a great opportunity for someone with a strong tec ...
-
Representative, Customer Support
1 day ago
RS Hughes Company Inc Orlando, United StatesJob Description · Job DescriptionImagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our empl ...
-
Event Support Representative
4 days ago
Wyndham Destinations Orlando, United StatesWe Put the World on Vacation · At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated R ...
-
Customer Support Representative
2 weeks ago
InEvent Orlando, United States Full timeCUSTOMER SUPPORT REPRESENTATIVE · We look for people who are passionate about customer experience and nurturing relations Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most impor ...
-
Tech Support Representative
1 week ago
AssistRx Orlando, United StatesJob Description · Job DescriptionAssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility, and outcomes. Our talented team members provide therapy and healthcare sy ...
-
Tech Support Representative
1 week ago
Assistrx Orlando, United States Full timeAssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility, and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients a ...
-
Associate Product Support Representative
1 week ago
TransCore Orlando, United StatesTransCore (TRN), a subsidiary of ST Engineering, is hiring six (6) Associate Product Support Representatives to join our team in Orlando, Florida. · Summary: Dedicated contract Product Support Representative, 24/7 operation. Provide customer service support, product support, via ...
-
Product Support Field Representative
1 week ago
Doosan Bobcat Orlando, United States Paid WorkProduct Support Field Representative · Last Updated Date: May 13, 2024 · Location: · Orlando, FL, US, 32827 · Company: Doosan Bobcat NA US · Job Information · Southeast Territory United States - Florida, Georgia, North Carolina, South Carolina, Alabama, Tennessee · Provides ...
-
Lockheed Martin Corporation Orlando, United States: At Lockheed Martin Rotary and Mission Systems, we are driven by innovation and integrity. We believe that by applying the highest standards of business ethics and visionary thinking, everything is within our reach – and yours as a Lockheed Martin employee. Lockheed Martin value ...
-
Lockheed Martin Orlando, United States OTHERJob ID: 664160BR Date posted: Apr. 04, 2024 Program: Ground Support Equipment and Sustainment Solutions · Description:At Lockheed Martin Rotary and Mission Systems, we are driven by innovation and integrity. We believe that by applying the highest standards of business ethics an ...
-
Territory Account Representative
6 hours ago
OneBlood Orlando, United StatesOverview: · Executes blood donor recruitment programs, organizing and managing all aspects of the recruitment process in order to meet goals for an assigned territory. · **Responsibilities**: · The list of essential functions, as outlined herein, is intended to be representative ...
-
Accounting Clerk
1 week ago
OneBlood Orlando, United StatesOverview: · Responsible for providing accounting and clerical support to Accounting Department. Maintains accounting document files, including accounts receivable and accounts payable daily work. Keys daily customer billing information as well as vendor invoices to the accounting ...
-
Medical Assistant
1 week ago
Healthy MD Orlando, United States**Position Summary**: · In this role, as a Medical Assistant you will perform a combination of both administrative and clinical tasks. You will work alongside our Case Manager and Nurse Practitioners to bring the best level of care to our patients. · **Essential Duties and Respon ...
-
Client Support Rep
6 days ago
Outcomes Operating Inc Orlando, United States**JOB SUMMARY**(updated February 2024) · The Client Support Representative delivershigh-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high vol ...
-
Marketing Coordinator
1 week ago
Mister O1 Extraordinary Pizza Orlando, United StatesCommunity Engagement Coordinator - Orlando Region · **Job Description**: · As the Marketing Coordinator you will be managing community engagement for Mister · O1 in the Orlando region. You will be at the forefront of fostering meaningful · connections between our pizzeria and the ...
-
Field Technician
6 days ago
Sleep Number Orlando, United States Full timeCompany Overview · Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your per ...
Customer Support Representative - Orlando, United States - InEvent
Description
CUSTOMER SUPPORT REPRESENTATIVEWe look for people who are passionate about customer experience and nurturing relations Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen
RESPONSIBILITIES