Customer Support Representative - Orlando, United States - Fiverr International

Description

Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team.

If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you.

Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works.

• Provide reliable resolution of critical and high impact problems for customers
• Take ownership of customer issues and follow problems through to resolution
• Work closely with our team leads and shift managers to ensure customer satisfaction.
• Contribute ideas and practical solutions to ensure customers' satisfaction.
• Recognize trends and service impacting events and escalate properly
• Learn from others and develop yourself as a customer support

• 1 year of customer support/service experience, ideally for a technology product with international clients
• Exceptional communication and interpersonal skills, a real teamplayer
• Serviceoriented personality with a cando attitude
• Strong problem solving/troubleshooting skills
• Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
• Detailoriented, capable of handling multiple responsibilities at once
• Proficiency with data analysis in excel

• Familiarity with Zendesk, Jira and automated support/helpdesk systems

• 1 year
• 2 years
• 3 years
• Under 1 year

• Remote