- Make outbound calls to guests who have secured travel dates for a Party Weekends by Wyndham marketing package and confirm their arrival date to increase show rate and tour delivery to the sites.Must be able to maintain a high level of production pace while providing excellent customer service
- Provide customer service functions for owners on both outbound and inbound calls including:
- Updating account information and guest lists.
- Processing requests to cancel or reschedule dates.
- Answering questions about event details including itineraries, accommodations, tickets etc.
- Communicating special requests to the event planning team, including accessibility requests and dietary restrictions.
- Handling customer escalations.
- Communicate updates and changes to the business operations, event planning, and telemarketing sales teams, and rescheduling coordinator to keep the event manifests up to date.
- Pro-actively contact guests who need to be moved out of events for policy reasons based on the terms and conditions of the offer.
- Provide support to the management team with reasonable tasks and projects as assigned with comprehensive, confidential, and professional disclosure of incidents and escalations where required
- High School diploma or equivalent
- Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs.
- Must have the ability to be persuasive and informative with excellent problem solving and strong customer service skills.
- Exceptional listener with excellent communication skills, both verbal and written.
- Must have the ability to deescalate customer situations and sway decisions.
- Must possess a positive, outgoing, professional demeanor, be self motivated, detailed oriented and able to work independently.Must demonstrate solid judgement and firm decisions, vast product knowledge, marketing systems knowledge in addition to excellent problem solving skills.
- Demonstrate professionalism and
excellent customer service skills with all customers, both internal and external, maintaining a positive brand image and company reputation. - CRS and/or Liberation experience required
- MS Office, Word, Excel experience required
- 12 month minimum sales, customer service, reservations or equivalent experience required.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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Event Support Representative - Orlando, United States - Wyndham Destinations
Description
We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Job Summary
As a Event Support Representative, your responsibilities will be to confirm arrival dates of upcoming vacation reservations for guests who have purchased a vacation package, provide customer service to owners booked for events, and support the Event Planning and Sales teams in finalizing guest lists for Party Weekends events. We are looking for an individual who will respond to our owners and potential owner needs in a timely, professional manner, reducing package cancellations and increasing show rate, tours and VPG by utilizing outstanding communication skills, innovative thinking and promoting Wyndham's Lead with Heart philosophy.This position is essential to maintain our arrival, revenue and tour volume.
How You'll Shine
Responsibilities include, but are not limited to:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Job Requisition: R-86441
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