Jobs
>
Orlando

    customer support advisor - Orlando, FL, United States - Dobbs Equipment

    Dobbs Equipment
    Dobbs Equipment Orlando, FL, United States

    1 week ago

    Default job background
    Description
    Job Title: Customer Support Advisor (CSA)

    Reports To: General Manager

    Department: Parts, Exempt

    Location: Orlando

    Summary of Primary Functions:

    Dobbs Equipment is seeking an experienced Customer Support Advisor (CSA). This individual must be a visible, active, and recognized customer support leader throughout your area of responsibility (AOR) by aggressively pursuing product support business opportunities both with existing and new customers to enable Dobbs Equipment to achieve monthly product support revenue & profitability objectives. This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary.

    Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)
    • Ensure compliance with the Dobbs Equipment Health and Safety Policies and Procedures as defined by the Human Resources Department and articulated in the Health and Safety Manual as well as state/federal legislation.
    • Call on all customers (current and new customers) in your assigned territory in accordance with the agreed call frequency in order to maximize the product support revenue and profitability from your assigned area of responsibility.
    • Ensure that the Dobbs Equipment database is properly updated on a timely basis; this also includes the updating of customer unit fleet details
    • Monitor local customer and competitive trends and make recommendations to your manager and the local branch management teams with the objective of enhancing our product support revenues & profitability.
    • Ensure customer satisfaction with Dobbs Equipment product support and deal promptly with any disputes or potential disputes in accordance with Dobbs Equipment's policies and procedures. Follow-up with customers to ensure that disputes are resolved on a timely basis.
    • Staff the parts counter as scheduled and encourage customers to call the parts counter for routine parts orders for efficiency purposes.
    • Maintain strong expense controls while performing required job functions.
    • Develop the Dobbs Customer Portal by educating and training customers.
    • Assist in the collection of accounts receivables as requested from time to time.
    • All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work.
    • Following the safety policies of Dobbs is a condition of employment and is everyone's responsibility.
    Key Competencies:

    CSA's are expected to aggressively target Deere and All Makes customer uptime by offering timely parts and service support focusing on the following (4) general strategic areas:
    • Selling shop and field labor jobs to Deere and All Makes customers
    • Preventative Maintenance Agreements
    • Undercarriage and Ground Engaging Tools
    • Strategic parts promotions set forth in the Dobbs Equipment Calendar
    Annual targets will be set for each CSA and progress will be measured, reviewed, and ranked on a monthly basis via a performance scorecard. Progress towards the targets will form the base of the Performance Management process during the fiscal year as follows:
    • Branch Service Share Actual to Target
    • Parts and Labor Revenue
    • New Product Support Customer Revenue
    • JDLink Renewal Percentage
    • PM Agreement Service Completion
    • Undercarriage Revenue
    • Attachment Sales Revenue
    • Ground Engaging Tools Revenue
    • Complete CSA training as assigned on JDU
    • Continue to complete courses as they become available to ensure that you are keeping abreast of our rapidly changing industry.
    Qualification: The requirements listed below are representative of the knowledge, skill, and/or ability required.
    • Valid Drivers License
    • Customer Service experience
    Education, Skill, and/or Experience Requirements:
    • Bachelor's degree or equivalent from four-year college or a minimum of 3 years related experience and/or training; or equivalent combination of education and experience.
    • Valid Driver's License and maintain a clean driving record.
    • Ability to communicate effectively with teammates and customers
    • Strong problem-solving skills.
    • Must be able to self-manage/self-motivate.
    • PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Quick learner with the ability to think out of the box.
    • Extensive driving required; overnight travel required
    • Bilingual a plus.
    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • The employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
    • The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl.
    • The employee is occasionally required to sit.
    • The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
    • Specific vision abilities required by this job include close vision, and color vision.
    We're an Equal Employment Opportunity and Affirmative Action Employer

    Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment and retaliation both for our employees and applicants. We make all employment related decisions on the basis of an individual's qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

    Notice to Applicants: We participate in E-Verify in the United States.

    Drug Free and Alcohol-Free Workplace Notice.

    Dobbs Equipment is an Equal Opportunity and At-Will Employer.
  • Dobbs Equipment

    Customer Support Advisor

    4 days ago

    Dobbs Equipment Orlando, United States

    Job Description · Job DescriptionJob Title: Customer Support Advisor (CSA) · Reports To: General Manager · Department: Parts, Exempt · Location: Orlando · Summary of Primary Functions: · Dobbs Equipment is seeking an experienced Customer Support Advisor (CSA). This individual mus ...

  • City Kia Of Orlando

    Service Advisor

    6 days ago

    City Kia Of Orlando Orlando, United States

    **COME JOIN THE FUN AT CITY KIA OF GREATER ORLANDO UP TO $2,500 SIGN ON BONUS FOR QUALIFIED APPLICANTS ** · **NEW STATE OF THE ART FACILITY** · **EARNING POTENTIAL: $80,000 - $130,000+ / year** · **TOP DOG Service Advisors wanted Six Figure earning potential for high performers** ...

  • Charles Schwab

    Wealth Advisor

    3 days ago

    Charles Schwab Orlando, United States Full time

    Position Type: RegularYour opportunity · At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. · As a Wealth Advisor within Schwab ...

  • Northwestern Mutual- Windermere, FL

    Director of Investments

    1 week ago

    Northwestern Mutual- Windermere, FL Orlando, United States

    Overview: · The responsibilities of the Director of Investments are to build out and be an advocate for efficient operational processes for the firm. They are responsible for partnering with the Diverse Wealth Partners and home office to ensure processes are compliant. They overs ...

  • Dynamic Equipment Group

    Product Support Sales Representative

    3 days ago

    Dynamic Equipment Group Orlando, United States

    The Product Support Sales Representative (PSSR) is responsible for promoting and growing parts and service sales. The position is customer facing while working closely with the parts and service team at each location. The PSSR is responsible for building strong customer relations ...

  • MSL, P.A.

    Tax Paraprofessional

    4 days ago

    MSL, P.A. Orlando, United States

    At MSL CPAs & Advisors, we've been at the forefront of excellence in accounting for the past 50 years. As we celebrate our golden anniversary, we're not just looking back at our accomplishments; we're setting our sights on an even brighter future. Our firm prides itself on a cult ...

  • Worth AI

    Account Executive

    6 days ago

    Worth AI Orlando, United States

    Worth AI, a leading company in the computer software industry, is seeking an experienced and driven Account Executive to join our team. As an Account Executive at Worth AI, you will play a crucial role in driving business growth and revolutionizing the way businesses make decisio ...

  • Caliber Collision

    Auto Body Technician

    1 week ago

    Caliber Collision Orlando, United States

    **About Caliber** · At Caliber, our Purpose is Restoring the Rhythm of Your Life. We are looking for individuals that have a desire to Do the Right Thing and thrive in a purpose-driven, team-driven culture that supports you to reach your full potential. If this sounds like you, p ...

  • New York Life - Orlando Office

    Entry-level Insurance Sales Agent

    1 week ago

    New York Life - Orlando Office Orlando, United States

    Our mission is to provide financial security and peace of mind through our insurance, annuity, and investment solutions. We act with integrity and humanity in all our interactions with our policy owners, business partners, and one another. Grounded in both confidence and humility ...

  • Bowman Consulting Group, Ltd.

    Survey Director

    1 week ago

    Bowman Consulting Group, Ltd. Orlando, United States

    Overview: · Bowman has an opportunity for a Survey Director to join our team in Orlando, FL. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be par ...

  • Infinity Systems

    Customer Advisor

    1 week ago

    Infinity Systems Orlando, United States

    As Germany's largest, owner-managed and independent insurance broker and risk consultant, we have been speaking the best recommendation for safety to companies since 1879. We pave the way into the future - for exciting clients in various industries, with the advantages of a famil ...

  • Amanda Chase Koenig - State Farm Agent

    Insurance and Financial Services Position

    2 days ago

    Amanda Chase Koenig - State Farm Agent Winter Park, United States

    Position Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member. · Are you a highly motivated individual with a passion for building strong rela ...

  • ZephyrTech

    Manager (m/f/d) Finance and Accounting wanted

    1 week ago

    ZephyrTech Sanford, United States

    About us · With 200 years of experience and 100 percent expertise, we are BECKER-SCHOELL AG, professionals in pet food. We are the experts in wholesale pet food and an important logistics partner for our customers. Through the introduction of the semi-automated picking system Aut ...

  • BNY Mellon

    Associate, Trading Services Representative I

    3 days ago

    BNY Mellon Lake Mary, United States

    Overview · Trade Services - S4Provides support in the execution of trading services to money managers, advisors and internal employees. Trains on the different systems used by those serviced. Responsible for developing pricings for order based on a variety of defined procedures a ...

  • Lake County Schools

    Career Advisor

    1 week ago

    Lake County Schools Eustis, United States

    LAKE TECHNICAL COLLEGE · 2001 Kurt St. · Eustis, FL 32726 · Noninstructional/Support - Position - Career Advisor · Job Number · Start Date · Open Date 05/09/2024 · Closing Date 05/14/2024 · of Jobs 1 · Duty Days 247 · Additional Job Information- TO ALL APPLICANTS: · - Note: This ...

  • Mitsubishi Power Americas, Inc.

    Project Planner/scheduler

    2 days ago

    Mitsubishi Power Americas, Inc. Lake Mary, United States

    **Mitsubishi Power Americas, Inc. in Lake Mary, Florida **is looking for a **Project Planner Scheduler** **- Hybrid Schedule 3 days in office.** · **SUMMARY** · The Project Planner Scheduler supports Project Management by providing detailed project schedules which support the ent ...

  • Raymond James

    Client Service Associate

    1 week ago

    Raymond James Orlando, United States

    Job Summary · Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Client Service Associate who is a motivated, detail oriented and creative problem solver to join our grow ...

  • Raymond James Financial, Inc.

    Client Service Associate

    1 week ago

    Raymond James Financial, Inc. Orlando, United States

    **Description** · **Job Summary** · Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Client Service Associate who is a motivated, detail oriented and creative problem s ...

  • Equitable Advisors LLC

    Financial Professional

    1 week ago

    Equitable Advisors LLC Orlando, United States

    Equitable Advisors- Retirement Benefits Group Job Description · Equitable Advisors is a leading firm in the financial services and insurance industry with a mission to help people build fulfilling futures grounded in our stability, innovative solutions and commitments to our cli ...

  • GFG Solutions

    Investment Operations Specialist

    1 week ago

    GFG Solutions Orlando, United States

    CLIENT SERVICE · -Generate advisory account opening paperwork in accordance with advisor recommendations and fill out forms accurately for successful account opening · -Correspond with clients to gather all pertinent personal information for account opening purposes · -Send clien ...