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    Patient Service Specialist - Phoenix, United States - Banner Physical Therapy

    Banner Physical Therapy
    Banner Physical Therapy Phoenix, United States

    3 days ago

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    Description

    Overview:
    Patient Service Specialist

    Phoenix, AZ

    Full Time

    Job Description

    When patients enter our center, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center.

    The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.

    Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.


    Schedule:
    Center Location: 4045 E Bell Rd. Suite 150, Phoenix, AZ 85032

    Type of Employment:
    Full Time

    Hours:
    Monday through Friday 9am to 6pm with some Saturday shifts 8am to 12pm paid as overtime.
    Starting at $18.00/hour - based on experience

    SO Bonus Available:
    $1,500


    Responsibilities:
    Responsibilities

    We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.

    In this role, typical responsibilities include the following:
    Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
    Schedule patient appointments in person or over the phone
    Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
    Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
    Provide patients with pertinent information about their next appointment as they check out
    Respond to requests for information from patients, providers, and coworkers


    Qualifications:
    Qualifications

    Minimum

    Qualifications:
    High School Diploma or GED required
    1 Year of Front Desk Experience


    Physical Requirements:
    Ability to walk, stand, bend, and reach consistently throughout a work day/shift
    Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
    Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
    Ability to carry office supplies up to 10lbs
    Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
    Ability to speak and hear sufficiently to understand and give directions

    Additional Data:
    Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer.

    Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

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