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    Support Specialist - Houston, United States - Aldridge

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    Description


    Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading.


    The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard.

    The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals.


    Accountabilities:
    Provide technically accurate, user friendly solutions to basic end user requests

    Active Directory

    Printer issues

    Email issues

    Application support

    New user creation

    User offboarding requests

    Workstation/laptop builds and set-up

    Troubleshoot technical issues and provide effective solutions

    Meet daily Utilization goals

    Ensure high User Satisfaction

    Keep up to date with the latest technology trends and products

    Occasionally travel onsite to perform tasks that cannot be completed remotely


    This role requires:
    A sense of humor and a positive attitude

    Strong problem-solving skills

    Voracious thirst for knowledge

    Ability to work in a fast-paced, high-pressure environment

    Strong written and verbal communication

    Experience with ticketing systems is a plus

    CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus

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