IT Support Specialist - Houston, United States - Yinlun TDI LLC

Yinlun TDI LLC

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Yinlun TDI, LLC is a top leader in providing thermal management solutions to the US Automotive, Commercial Truck and Off Highway markets which have been opened up even more after the acquisition by Zhejiang Yinlun Co., Ltd.

Already known for its superior engineering and manufacturing systems, Zhejiang Yinlun instills even greater capabilities to the US operation.

We are a group of highly motivated professional who are focusing on providing heat exchangers, modules, systems that meet the ever-increasing demands from our customers, still dedicated to protecting the environment.

Headquartered in Ontario, California, Yinlun TDI, LLC maintains sales and engineering facilities in Michigan, Illinois, and North Carolina.

With the supports from our parent company, we are poised to attain significant growth in conventional heat exchangers, in Hybrid, EV and autonomous driving sectors.

YINLUN TDI LLC is an ISO 9001, ISO 14001 and IATF 16949 certified company manufacturing heat exchanger and fluid cooling components for the automotive, heavy truck, bus, and military markets.

In addition, we have several joint venture manufacturing operations overseas in China. We are currently recruiting for a position at our Morton, Illinois location for a qualified
IT Support Specialist.

Job Title:
IT Support Specialist

Reports To:
IT Manager

Location:
Houston, TX

FLSA Classification:
Hourly

SUMMARY

The IT Support Specialist position is based in Morton, IL, and is the primary point of contact for incoming calls and tickets for both onsite and remote users.

This position is responsible for answering calls and managing tickets by thoroughly documenting details of course of action taken to investigate the problem and the final problem resolution.

When not able to resolve any issue, the IT Support Specialist will escalate the ticket to the appropriate IT team member for further investigation.

This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.

When not handling calls or ticketed issues, this position will help the IT team with system observations and tasks assigned by the manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answer and manage all IT support issues using company's ticketing system
Analyze and Troubleshoot problems reported by users
Configure desktop, laptop, and telephony hardware. (New Users and Upgrades)
Installation and configuration of software (MS Office, Adobe, Etc.)
Assist users with drivers, personal settings, and printer configuration
Support LANs, WANs, network segments, Internet, and intranet systems
Support manufacturing hardware and Enterprise Resource Planning systems
Maintain integrity of the network, server deployment, and security
Assist user with new cell phone activation and upgrades
Support internal associates with all technology related issues
Work on special projects that have been assigned
Assist with coordination of thirdparty suppliers and vendors
Observe and maintain system efficiency
Make recommendations for future upgrades
Other duties as assigned

EDUCATION AND/OR EXPERIENCE

Bachelor's degree in Business or a technology related field
24 months of experience of functional IT support and/or related IT infrastructure
Customer service oriented with high sense of urgency
Excellent written/verbal communication and organizational skills
Basic knowledge of PC Hardware, Routing & Switching, VoIP Phones
Knowledge of Active Directory, Office 365, Windows 10, VMWare, SQL
Must be a team player, detailorientated, and flexible
Ability to handle the pressure of interruptions while working on multiple tasks
Selfstarter and able to work with limited supervision
Ability to travel between locations

Affirmative Action/EEO statement
Yinlun TDI, LLC is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

**Disability Accommodation Statement for Applicants