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Doral

    Customer Experience Specialist - Doral, United States - Insight Global

    Insight Global
    Insight Global Doral, United States

    1 week ago

    Insight Global background
    Description
    Job Description
    Insight Global is looking for a Senior Experience Specialist to join on of our largest telecommunications clients.

    You will be joining the Experience Management team responsible for the Onboarding, Shopping and Managing journeys of consumers for the companies Prepaid and Value brands.

    This person is responsible for understanding customer needs, working with stakeholders and leading the team to implement exceptional customer experiences across the customer lifecycle.

    As Sr.

    Experience Strategist your goal is to develop, identify and implement strategies to drive growth, increase revenue, reduce cost and improve experiences for customers.

    Drive backlog refinement sessions with the support of the product owner to ensure the acceptance criteria and the final scope for each user story is clearly understood by the team.

    You will be analyzing customer behavior data to identify insights on performance and opportunity to developing a customer first strategy and roadmap to transform initiatives into customer experiences.

    Understand customer journey and work with the XD designer to propose business rules that support the desired journey. Gain a deep understanding of the system and the future state that business desire to achieve. Communicate and collaborate with other agile teams to build cross-team requirements.

    We are seeking an individual with experience leading a team in a fast paced environment to ensure the group is meeting deadlines.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .
    Skills and Requirements
    5-7 years of enterprise experience in Customer Experience Management role
    Cross functional ability to partner with stakeholders and design teams to drive end to end projects
    Strong knowledge of customer experience journeys and customer lifecycle
    Experience using Jira and Confluence for User Stories
    Experience with Adobe Creative Cloud.
    Experience with Smart Sheets and/or Google Suite. null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal employment opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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