Information Technology Specialist - Doral, United States - US Military Treatment Facilities under DHA

US Military Treatment Facilities under DHA

Verified Company

Doral, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Duties:

Serves as a member of the US Army Health Clinic Information Management Office Technical Support Team to support the Help Desk and Hardware/Software Customer Service
Manage customer requests for Information Technology (IT) services or problems in the most efficient and effective manner
Train and provide guidance to other specialists in the areas of system backups, server audit log maintenance and server management, including mitigation of vulnerabilities
Ensure that all Automated Data Processing (ADP) equipment configurations meet Data at Rest (DAR) criteria and are Information Assurance Vulnerability Alerts (IAVA) compliant.
Exercise responsibility for maintaining the accuracy and integrity of the Help Desk database.
Manage health clinic server configurations and maintenance.
Provide technical assistance and support to Health Clinic staff users to minimize disruption of computer operations.
Incumbent is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication M Information Assurance Work Force Improvement Program.

Requirements:

Conditions of Employment:

Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
You will be required to provide proof of U.S. Citizenship.
One year trial/probationary period may be required.
Lifting of moderately heavy items such as computer equipment.
This position may require the incumbent to perform temporary duty travel (TDY) up to 5% for the purpose of training.
This position requires the completion of a preemployment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position.
This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
Incumbent is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication M Information Assurance Work Force Improvement Program.

Qualifications:

Who May Apply:

US CitizensSpecialized Experience**: One year of specialized experience equivalent to the GS-09 grade level in the Federal service which includes experience in installing, configuring, upgrading, and troubleshooting any hardware and software components.

Experience in the planning and delivery of a full range of customer support services to the organization.

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
1)
Attention to Detail
Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.

- (2)
Customer Service

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
- (3)
Oral Communication

Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of ITrelated experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.
OR
Education:
Additional information:
Male applicants born after December 31, 195