-
Patient Experience Specialist
1 day ago
Mount Sinai Medical Center - Florida Miami Beach, United States**Patient Experience Specialist** · **As Mount Sinai grows, so does our legacy in high-quality health care.** · Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our ...
-
Customer Experience Specialist
1 week ago
Rebag Doral, United StatesCompany · Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business mode ...
-
Customer Experience Specialist
5 days ago
Insight Global Doral, United StatesJob DescriptionInsight Global is looking for a Senior Experience Specialist to join on of our largest telecommunications clients. You will be joining the Experience Management team responsible for the Onboarding, Shopping and Managing journeys of consumers for the companies Prepa ...
-
Customer Experience Specialist
6 days ago
Insight Global Doral, United StatesJob Description · Insight Global is looking for a Senior Experience Specialist to join on of our largest telecommunications clients. You will be joining the Experience Management team responsible for the Onboarding, Shopping and Managing journeys of consumers for the companies Pr ...
-
Customer Experience Specialist
1 week ago
Helmbankusa Doral, United StatesThis position is primarily responsible for ensuring a positive experience for customers and visitors of the Branch, making sure that all the optimal elements and policies that make up the service values of our financial group branding in the branch are functioning and implemented ...
-
Customer Experience Specialist
1 week ago
Helm Bank Doral, United StatesJob Description · Job Description · SUMMARY · This position is primarily responsible for ensuring a positive experience for customers and visitors of the Branch, making sure that all the optimal elements and policies that make up the service values of our financial group brandi ...
-
Client Experience Specialist
1 week ago
Hand and Stone Hialeah, United StatesHand & Stone is looking for an AMAZING Spa Sales Associate Hand and Stone is a rapidly growing membership based spa with over 450 locations nationwide. We're located in the Cypress Village Plaza at 7423 Miami Lakes Drive, Miami Lakes, Florida Come learn more about this great loca ...
-
Support Technician
1 week ago
MSP4, LLC Doral, United StatesMSP4, LLC is looking for a highly motivated and experienced IT Support Technician Level 1 to join our team. · **Job Summary**: · As a Level 1 Support Technician, you will be the first point of contact for our clients, providing help desk and onsite technical support. Your primary ...
-
Information Technology Specialist
4 days ago
US Military Treatment Facilities under DHA Doral, United States**Duties**: · - Serves as a member of the US Army Health Clinic Information Management Office Technical Support Team to support the Help Desk and Hardware/Software Customer Service · - Manage customer requests for Information Technology (IT) services or problems in the most effic ...
-
Specialist in Radiation Therapy
1 week ago
Skyline Solutions Doral, United StatesAre you looking for a new professional development opportunity? Then we have an exciting challenge for you. · On behalf of our client, a medical center with a clinic in the Erfurt area, we are looking for a Specialist in Radiation Therapy (m/f/d) to start as soon as possible. · a ...
-
Patient Experience Specialist
1 week ago
Mount Sinai Medical Center of Florida Miami Beach, United StatesPatient Experience Specialist · As Mount Sinai grows, so does our legacy in high-quality health care. · Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medica ...
-
Client Experience Specialist
5 days ago
Ultimate Staffing Services Weston, United StatesOur client is a leading relocation company specializing in providing premium housing solutions for executives, professionals, and individuals relocating globally. This position is for local candidates only, this position is on site in Fort Lauderdal Specialist, Experience, Client ...
-
Customer Experience Specialist
1 week ago
Flytropic Fort Lauderdale, United StatesIf you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. · Customer Experience Specialist · 30+ days ago · Requisition ID: 1007 · Salary Range: · $35,000.00 Annually Onwards · T ...
-
Customer Experience Specialist
1 week ago
Tropic Ocean Airways Fort Lauderdale, United StatesJob Description · Job Description · TROPIC OCEAN AIRWAYS LLC · CUSTOMER EXPERIENCE SPECIALIST (CES) · Directly Reports To: Manager of Marketplace · Mission of · this Position: Work directly with scheduled service and Charter guests. The CES team assists with booking, resched ...
-
Customer Experience Specialist
1 week ago
Rebag Fort Lauderdale, United StatesCompany · Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business mode ...
-
Customer Experience Specialist
3 days ago
British Swim School Hollywood, United StatesCustomer Experience Specialist · Part Time · • HOLLYWOOD · About Us: · Parents sayBritish Swim Schoolis quite simply the nation's leading swim school, and as we continue to expand the reach of our life-saving program, we'll always want to hear from fun-loving, service-minded ind ...
-
Client Experience Specialist
5 days ago
Ultimate Staffing Services Weston, United StatesOur client is a leading relocation company specializing in providing premium housing solutions for executives, professionals, and individuals relocating globally. · This position is for local candidates only, this position is on site in Fort Lauderdale, FL area with a focus on de ...
-
Stellar Innovations Medley, United StatesYour Responsibilities: · In your role as a specialist (m/f/d) in the field of body-in-white joining technology, you will initially be part of a team that is involved in a long-term overall project in the field of body-in-white development. Your tasks will include the timely, pro ...
-
User Experience Design Specialist
6 days ago
Independent Purchasing Cooperative Miami, United StatesIPC is seeking a Part-Time User Experience Design Specialist, this person will play an essential role in the design, accessibility and usability of IPC Web ), the company's web portal which serves as the central experience hub for Subway franchisees, business developers, restaura ...
-
Client Experience Specialist
1 week ago
Ultimate Staffing Services Fort Lauderdale, United StatesJob Description · Job DescriptionOur client is a leading relocation company specializing in providing premium housing solutions for executives, professionals, and individuals relocating globally. · This position is for local candidates only, this position is on site in Fort Laude ...
Customer Experience Specialist - Doral, United States - Helmbankusa
Description
This position is primarily responsible for ensuring a positive experience for customers and visitors of the Branch, making sure that all the optimal elements and policies that make up the service values of our financial group branding in the branch are functioning and implemented.
and
for assisting general operational and business activities of the Branch as assigned.
ESSENTIAL
FUNCTIONS
Responsibilities include the following. Other duties may be assigned.
Customer Experience
Answers incoming calls and directs the caller to the appropriate associate.
Greet visitors, provide exceptional customer service and manage room accommodations.
Guides and directing clients and visitors according to the nature of their visit.
Hand cards or checkbooks to customers as required.
Take customers request for further processing.
Operational
Assist the department in special projects and/or tasks as needed.
Assist with the distribution of the daily incoming correspondence by sorting, distributing and maintaining mail log.
Ensures that all general areas reflect an optimal level of cleanliness, including floors, walls and carpets.
Ensures
the proper functioning of the room's technological equipment in order to provide a good service, report any nonfunctioning equipment to the IT department.
Manage all the logs in the area: visitor and call logs documenting them properly for reports purposes.
Manages contingencies in the Branch; system outage, redirecting customers and visitors during any unforeseeable events.
Monitors response times and information being provided in the Branch and other departments (ensure compliance to service policies).
Responsible for handling Branch is outgoing mail and record keeping and distribution to other departments of any monetary item.
Any other task or project assigned.
Regulatory
Adhere to the bank's BSA/AML policy and procedures
Ensure Currency Transaction Reports or Suspicious Activity Reports are accurately completed for all reportable transactions in a timely manner and submitted to the BSA Department in accordance with the BSA Program.
Obtain required information and copies of required documents for the purchase of monetary instruments in accordance with BSA Program.Responsible for successfully completing assigned trainings.
EDUCATION & TRAINING
KNOWLEDGE & EXPERIENCE
COMPETENCIES
High School Diploma or equivalent work experience required.
Two years of banking experience and/or customer service experience.
Must be bilingual in English, Spanish. Ability to fluently speak, understand, read and write in all languages.
Basic Computer Skills.
Advanced Skills with Microsoft Office.
Mathematical Skills.
Customer/Client Focus.
Credibility.
Problem Solving/Analysis.
Teamwork Orientation.
Initiative.
Organizational Skills.
Technical Capacity.
SUPERVISOR RESPONSIBILITIES
This position has no supervisory responsibilities.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee frequently is required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
The employee is occasionally required to climb or balance, stoop, kneel and crouch. The employee must regularly lift and/or move up to 20 pounds.Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus.
TRAVEL
This position does not require travel.
DISCLAIMER
Equal Opportunity Employer:
Helm Bank USA supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. Helm Bank USA does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks be performed as assigned.
I understand and acknowledge, in addition to the duties outlined in this job description, I am also responsible for making sure my duties are performed in full compliance with all of the Bank's rules, and with all of the state and federal regulations to which the Bank is subject.
I understand knowledge of, adherence to the Bank's Bank Secrecy Act/Anti-Money-Laundering/OFAC Program is an important part of my job performance and will be considered a factor for job evaluations as well as promotions, and ongoing BSA/AML/OFAC training will be continuously required during my employment.
I agree to address any and all questions I may have about the Bank's BSA/AML/OFAC Program to the Bank's BSA Department.
#J-18808-Ljbffr