Support Technician - Doral, United States - MSP4, LLC
MSP4, LLC
Doral, United States
Verified Company
3 weeks ago
Description
MSP4, LLC is looking for a highly motivated and experienced IT Support Technician Level 1 to join our team.Job Summary:
As a Level 1 Support Technician, you will be the first point of contact for our clients, providing help desk and onsite technical support.
Key Responsibilities:
- Help Desk Support:
- Log and categorize incidents in the ticketing system.
- Diagnose and resolve Level 1 technical issues related to desktops, laptops, software, and peripherals.
- Escalate complex issues to Level 2/3 support or specialist teams as required.
- Provide remote support to clients using appropriate tools.
- Onsite Technical Support:
- Conduct scheduled onsite visits to client locations for routine maintenance, troubleshooting, and issue resolution.
- Assist with hardware installations, replacements, and upgrades.
- Customer Service:
- Maintain a high level of professionalism and empathy while interacting with clients.
- Provide clear communication and ensure clients are informed of the progress of their issues.
- Documentation & Reporting:
- Document solutions and update knowledge base articles.
- Generate incident and service request reports for management review.
- Team Collaboration:
- Work closely with the technical team to ensure comprehensive support coverage.
- Participate in team meetings, training, and continuous improvement initiatives.
Qualifications and Skills:
- Educational Requirements:
- High School Diploma or equivalent required.
- Associate's degree or relevant IT certifications (CompTIA A+, Network+, etc.) preferred.
- Technical Skills:
- Strong knowledge of Windows operating systems (Windows 10/11, Server 2016/2019/2022).
- Familiarity with macOS and Linux is a plus.
- Basic understanding of networking concepts (TCP/IP, DHCP, DNS).
- Experience with remote support tools and ticketing systems.
- Familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint) is advantageous.
- Professional Skills:
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Customer serviceoriented mindset.
Experience:
- Minimum of 1 year of experience in IT support, help desk, or customer service roles.
- Experience working in a Managed Services Provider environment is a plus.
Benefits:
- Competitive salary
- Starting 42k
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Professional development and training opportunities