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Patient Experience Specialist 1 - Doral, United States - University of Miami
Description
Patient Experience Specialist 1 (H) page is loadedPatient Experience Specialist 1 (H)
Apply
locations
Miami, FL
time type
Full time
posted on
Posted 6 Days Ago
job requisition id
R
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click
here
to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this
tip sheet
.
The department of Patient Experience has an exciting opportunity for a full-time Patient Experience Specialist to work on the UHealth Campus.
The Patient Experience Specialist provides oversight of the patient care experience and intervenes when necessary.The Patient Experience Specialist is responsible for their assigned unit/ambulatory site to provide in the moment service recovery as well as addressing any issues the patient/family or their guest might need assistance with.
They will engage the Patient Experience Representative when they are not able to solve the issue in the moment.Must have a flexible schedule (work hours will include:
Monday- Friday between 6:00pm to 2:30am).
CORE FUNCTIONS
The Patient Experience Specialist (PX Specialist) will provide service excellence support with a strong commitment to Patient Experience to all patients, their loved ones, and UHealth professional and support staff.
They will maintain a positive, patient, family and employee centered, problem-solving attitude by communicating with various customers toward creating an environment where engaged employees provide positive memorable experiences to our patients.
The PX Specialist will play a key role contributing to a peaceful healing environment while contributing to enhanced communication and connection with our patients, their families, and unit staff.
PX S pecialist deploys unit-based practices related to culture enhancement, mentoring for personal and team effectiveness of patient and family centered care guiding principles and patient experience to result in ensuring a high performing unit culture leading to the delivery of a consistent exceptional patient experience.
A ssist in maintaining a safe environment for patients, co-workers, and families. Participates with Patient Experience Representatives, Risk and Compliance, Office of General Counsel, and Quality and Safety teams.Serves as an internal resource and subject matter expert on PFCC, and interpreting and contextualizing Press-Ganey survey data with the units.
Assist with recognizing, understanding and reporting patient concerns to primary nurse and to Patient Experience Representatives as appropriate.Work independently and deal effectively with stress as a result of heavy workload and the handling of complex patient inquiries.
Meets the daily production standard established for the department.Deploy critical thinking while responding to a variety of technical issues from patients, physicians and employees via phone, email, web messages, chat, fax or mail.
Serve as a facilitator and coach in developing a culture of compassion and caring through building healthy relationships among staff, patients and families.
Serve as an advisory resource for critical patient centered initiatives across UHealthAdheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE REQUIREMENTS
Bachelor's degree in relevant field preferred
Minimum 3-year proven experience in customer service, hospitality, or relevant fields required
Proficiency in English; multilingual is strongly preferred
Able to work in a fast-paced environment with a calm, professional empathetic demeanor
Ability in multitasking and time-management
Provide the highest level of customer service and promote a welcoming environment
Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude
Maintains a clean, pleasant and safe working environment
Maintains professional attire and demeanor to project confidence with patients, families and visitors
Knowledge, Skills and Attitudes:
Commitment to the University's core values.
Skill in data entry with minimal errors.
Ability to accurately prepare and maintain records, files, reports and correspondence.
Ability to process and handle confidential information with discretion.
Commitment to the University's core values.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e. Microsoft Office).
Ability to communicate effectively in both oral and written form.
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.
As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority.
As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination.
Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer -
Females/Minorities/Protected
Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Click here
for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H5
Similar Jobs (1)
Patient Experience Specialist
locations
Miami, FL
time type
Full time
posted on
Posted 30+ Days Ago
The mission of the University of Miami is to transform lives through education, research, innovation, and service.
A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation's top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visitto learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report's 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.
Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming livesWith more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value.
Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
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