- AA degree in Information Systems, Business, or Communications; or equivalent. Microsoft, CompTIA, and Apple certifications desired (MCDST, A+, ACSP).
- Minimum of 2 years of professional hands-on experience doing Windows and/or MAC configuration, deployment and administration.
- Experience troubleshooting and independently resolving essential PC hardware and software problems.
- Must have the ability to multi-task activities such as documenting/updating/ troubleshooting notes and conversing on the phone.
- General understanding of Domains and interconnectivity technologies such as TCI/IP and DHCP.
- Ability to write business correspondence and knowledgebase articles. Ability to effectively communicate information and respond to questions from groups of managers and users.
- Excellent time management, communication, decision making and organizational skills.
- Advanced knowledge of all MS Office applications to include Outlook, Word, Excel, Access and PowerPoint.
- Able to identify and resolve problems in a timely manner; gathering and analyzing information skillfully; developing alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Strong customer service skills, with the ability to manage difficult or emotional customer situations; responding promptly to customer needs; soliciting customer feedback to improve service; and meeting commitments.
- Strong interpersonal skills, focusing on solving conflict, not blaming; maintaining confidentiality; listening to others without interrupting; keeping emotions under control; and remaining open to others' ideas.
- Demonstrated ability to approach others in a professional and tactful manner; able to reacts well under pressure.
-
Service Desk Analyst
4 weeks ago
Nashville International Airport Nashville, United StatesThe Service Desk Analyst assists users resolve issues with computer hardware or software. Responds to user inquiries, assesses problems and issues with information technology (IT) equipment and applications, and helps resolve these issues for users. Service Desk, Analyst, Informa ...
-
Help Desk Analyst
3 weeks ago
CareHarmony Nashville, United States· Company: · CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients with the latest advancements in population health technology. · Qualifications: · 1-3 years of experience working in a Help Desk Analyst capacity ...
-
Service Desk Analyst I
4 weeks ago
Ovation Healthcare Brentwood, United StatesWelcome to Ovation Healthcare · At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled ...
-
Help Desk Analyst
3 weeks ago
Addison Group Nashville, United StatesHelp Desk Analyst - Nashville, TN · Onsite M-F - 7:30am-4:30pm OR 8am-5pm shift · 6 month Contract-to-Hire · $23-26/hr - paid weekly - benefits available if needed during contract · $48-52k/yr upon conversion to permanent employee · Top Skills: · Imaging Computers · Windows 7/10 ...
-
Service Desk Analyst
1 week ago
Tennessee Comptroller of the Treasury Nashville, United StatesJob Description · Job Description · · Service Desk Analyst · About our Office · The Office of the Tennessee Comptroller of the Treasury is responsible for the audit of state and local governmental entities and participates in the general financial and administrative manageme ...
-
Help Desk Analyst
1 week ago
Addison Group Nashville, United StatesHelp Desk Analyst - Nashville, TN · Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. · Onsite M-F - 7:30am-4:30pm OR 8am-5pm shift · 6 month Contract-to-Hire · $23-26/hr - paid weekly - benefit ...
-
Service Desk Analyst II
2 weeks ago
HCTec Brentwood, United StatesESSENTIAL RESPONSIBILITIES · • Interact with customers to provide and process information in response to inquiries, concerns, and requests · • Gather customer's information and determine the issue by evaluating and analyzing the symptoms · • Deliver service and support to end-use ...
-
Service Desk Analyst II
1 week ago
HCTec Brentwood, United States*\*\*\*This position is on-site in Brentwood, TN\*\*\** · Primarily responsible for supporting IT customers in the form of providing timely and enthusiastic support from our 24/7 call center environment. Customer Service and Communication skills are a must and critical to the suc ...
-
RITS Service Desk Analyst
1 day ago
SAIC Tennessee, United StatesDescription · SAIC is seeking a Service Desk Analyst to support the US Army Corps of Engineers RITS Program. · This is a REMOTE opportunity that can be performed anywhere in the US. · The Service Desk (ESD) Analyst is the focal point for end users to report incidents, submit ser ...
-
Service Desk Level 1 Analyst
3 weeks ago
DYOPATH Nashville, United StatesJob Description · Job DescriptionDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a cul ...
-
qa and amp/ testing senior analyst
3 weeks ago
Randstad Franklin, United Statesqa and amp/ testing senior analyst. · franklin , tennessee · posted 3 days ago · job details · summary · $ $40.42 per hour · contract · bachelor degree · category computer and mathematical occupations · reference · job details · job summary: · Enterprise Healthcare client ...
-
Team Lead, Customer Support
3 weeks ago
MEDHOST Franklin, United States**Team Lead, Customer Support (Clinical)** · **Location** : Franklin, TN **Job Type** : Internal Direct **Hours** : Full Time **Travel** : No **Relocation** : No **Job Industry** : Computer Software Job Description : The Customer Support Team Lead is responsible for supervising ...
-
Customer Support Analyst Tier I
3 weeks ago
MEDHOST Franklin, United States**Customer Support Analyst Tier I (Clinical)** · **Location** : Franklin, TN **Job Type** : Direct **Hours** : Full Time **Travel** : No **Relocation** : No **Job Industry** : Computer Software Job Description : The Customer Support Analyst provides professional phone and email ...
-
Desktop Engineer
4 weeks ago
Ovation Healthcare Brentwood, United StatesWelcome to Ovation Healthcare · At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled ...
-
Business Systems Analyst
3 weeks ago
Cracker Barrel Brentwood, United StatesOverview: · Position Summary · Please note: The role is based out of MSBC Headquarters in Brentwood, TN, and has the flexibility to work in a hybrid environment. · Maple Street Biscuit Company (MSBC) is a fast-casual breakfast, brunch, and lunch restaurant. We have a mission t ...
-
Sound Physicians Brentwood, United StatesAbout Sound Physicians: · Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 4 ...
-
10046 Sound Inpatient Phys Inc (SIP) Brentwood, United StatesJob Description · Job Description · About Sound Physicians: · Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses prac ...
-
Business Systems Analyst
2 weeks ago
Cracker Barrel Brentwood, United States**Overview** · **Position Summary** · **Please note:** The role is based out of MSBC Headquarters in Brentwood, TN, and has the flexibility to work in a hybrid environment. · Maple Street Biscuit Company (MSBC) is a fast-casual breakfast, brunch, and lunch restaurant. We have ...
-
IT Support Analyst
2 weeks ago
QualDerm Partners, LLC Brentwood, United StatesJob Description · Job DescriptionDescription:QualDerm Partners, LLC ("QDP") provides professional management services to medical practices of physicians and other medical providers specializing in the care of patients with skin diseases and disorders. · PURPOSE: · Under general s ...
-
Security Analyst
1 week ago
Sound Physicians Brentwood, United States Full timeAbout the Role: · The Information Security Analyst will be responsible for protecting Sound Physicians' assets and will be reporting directly to the Manager of Information Security. As the security analyst you will be responsible for maintaining the security program requirements ...
Service Desk Analyst II - Franklin, United States - Vertek Solutions, Inc
Description
Service Desk Analyst II
6 Month Contract to Hire
** ONSITE** 5 Days a week
Skills are focusing around trouble shooting laptop/desktops (hardware/software), windows trouble shooting experience (O365), support of IT products experience, etc..
2-4 Years Experience
Networking Skills are a (+)
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
Associate degree in Information Technology or equivalent work experience.
Knowledge of TCP /IP, DNS, WINS, and DHCP ; MS Active Directory
Knowledge of network cabling standard and network room build outs.
Good understanding of computer systems, mobile devices and other tech products.
Exceptional judgment and strategic planning / thinking skills / interpersonal skills.
Ability to escalate and involve other resources as required to deliver/ support SLA s, business requirements.
