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Brentwood

    Business Systems Analyst - Brentwood, United States - Cracker Barrel

    Cracker Barrel
    Cracker Barrel Brentwood, United States

    3 weeks ago

    Cracker Barrel background
    Description

    **Overview**

    **Position Summary**

    **Please note:** The role is based out of MSBC Headquarters in Brentwood, TN, and has the flexibility to work in a hybrid environment.

    Maple Street Biscuit Company (MSBC) is a fast-casual breakfast, brunch, and lunch restaurant. We have a mission to help people, serve others, and be a part of the community and we operate on four (4) core principles: Comfort Food with a Modern Twist Made Consistently, Gracious Service, Immaculately Clean, and Sustainable Business.

    MSBC is looking for a Business Systems Analyst to take ownership of Maple Street's Prime Cost Management systems for Food Cost and Inventory Management (CrunchTime) and Labor Cost Management (Revel/APS currently; soon to be Workday). This position will deliver technology solutions that streamline store operations, improve reporting, and drive business profitability.

    This role requires a deep understanding of restaurant operations, a strong technical background, and excellent communication skills to effectively collaborate with cross-functional teams.

    **Responsibility**

    **Essential Duties and Responsibilities**

    Take ownership of the PCM system for Food Cost and Inventory Management (CrunchTime) and Labor Cost Management (Revel/APS currently; soon to be Workday).

    Maintain the integrity of the systems on a daily basis, including troubleshooting errors, and researching issues with the system.

    Provides escalation support involving product to determine root cause.

    Update user accounts and grant permissions based on approved requests

    Perform data validation using various reports generated from systems

    Participate in the execution of test plans to ensure desired results are achieved

    Collaborate with business users and owners to understand and anticipate their needs and translate them into product requirements

    Serve as a liaison between technical staff and user groups

    Consult with users to identify business needs and requirements

    Perform regular maintenance and testing along with software upgrades to verify effect on existing features and functions

    Contribute to the modification and configuration of systems to meet business needs and stakeholder requirements

    May update and maintain user accounts and manage various permissions

    Collaborate with vendor partners as needed; work with vendors on bug fixes

    May develop, produce, and optimize customized reports in response to user requirements

    Serve as subject matter expert on the capabilities and services within the product and integrated solutions

    Facilitate release management and coordinate communications around product enhancements and releases

    Provide product updates on a consistent basis to various stakeholders about strategy, adjustments, and progress

    Analyze market capabilities to ensure service offerings within the product are competitive in functionality and price

    **Qualifications**

    **Experience and Education**

    BS in related field and/or equivalent work experience

    2+ years of experience in systems analysis support

    Experience managing cloud-based solutions, specifically in the hospitality industry

    Experience with point-of-sale systems and restaurant-specific software such as (Revel, CrunchTime, Workday, and APS)

    Experience in IT vendor management

    **Knowledge and Skills**

    Strong understanding of restaurant operations and customer expectation

    Proficiency in project management methodologies

    Excellent communication and stakeholder management skills

    Knowledge of data analytics and reporting tools

    Ability to troubleshoot problems, complete root-cause analysis, and recommend solutions

    Ability to adapt to a fast-paced, dynamic environment

    A passion for innovation and a desire to stay up to date with emerging technology trends

    **Environment and Working Conditions**

    Must be able to sit at a desk for long periods of time during the workday.

    **Take the Next Step**

    Connect With Us (https://officecareers-)

    In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online ( ) or toll free at

    Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.

    **City/State** _US-TN-Brentwood_

    **Location** _Suite 410_

    **Category** _Home Office_

    **_Address_** _105 Continental Place_

    **_Location : Postal Code_** _37027_

    In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online ) or toll free at

    Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.

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