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    Business Systems Analyst - Brentwood, United States - Cracker Barrel

    Cracker Barrel
    Cracker Barrel Brentwood, United States

    3 weeks ago

    Cracker Barrel background
    Description

    Overview:

    Position Summary

    Please note: The role is based out of MSBC Headquarters in Brentwood, TN, and has the flexibility to work in a hybrid environment.

    Maple Street Biscuit Company (MSBC) is a fast-casual breakfast, brunch, and lunch restaurant.

    We have a mission to help people, serve others, and be a part of the community and we operate on four (4) core principles: Comfort Food with a Modern Twist Made Consistently, Gracious Service, Immaculately Clean, and Sustainable Business.


    MSBC is looking for a Business Systems Analyst to take ownership of Maple Street's Prime Cost Management systems for Food Cost and Inventory Management (CrunchTime) and Labor Cost Management (Revel/APS currently; soon to be Workday).

    This position will deliver technology solutions that streamline store operations, improve reporting, and drive business profitability.


    This role requires a deep understanding of restaurant operations, a strong technical background, and excellent communication skills to effectively collaborate with cross-functional teams.


    Responsibility:

    Essential Duties and Responsibilities

    Take ownership of the PCM system for Food Cost and Inventory Management (CrunchTime) and Labor Cost Management (Revel/APS currently; soon to be Workday).

    Maintain the integrity of the systems on a daily basis, including troubleshooting errors, and researching issues with the system.

    Provides escalation support involving product to determine root cause.
    Update user accounts and grant permissions based on approved requests
    Perform data validation using various reports generated from systems
    Participate in the execution of test plans to ensure desired results are achieved
    Collaborate with business users and owners to understand and anticipate their needs and translate them into product requirements
    Serve as a liaison between technical staff and user groups
    Consult with users to identify business needs and requirements
    Perform regular maintenance and testing along with software upgrades to verify effect on existing features and functions
    Contribute to the modification and configuration of systems to meet business needs and stakeholder requirements
    May update and maintain user accounts and manage various permissions
    Collaborate with vendor partners as needed; work with vendors on bug fixes
    May develop, produce, and optimize customized reports in response to user requirements
    Serve as subject matter expert on the capabilities and services within the product and integrated solutions
    Facilitate release management and coordinate communications around product enhancements and releases
    Provide product updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
    Analyze market capabilities to ensure service offerings within the product are competitive in functionality and price


    Qualifications:

    Experience and Education
    BS in related field and/or equivalent work experience
    2+ years of experience in systems analysis support
    Experience managing cloud-based solutions, specifically in the hospitality industry
    Experience with point-of-sale systems and restaurant-specific software such as (Revel, CrunchTime, Workday, and APS)
    Experience in IT vendor management


    Knowledge and Skills
    Strong understanding of restaurant operations and customer expectation
    Proficiency in project management methodologies
    Excellent communication and stakeholder management skills
    Knowledge of data analytics and reporting tools
    Ability to troubleshoot problems, complete root-cause analysis, and recommend solutions
    Ability to adapt to a fast-paced, dynamic environment
    A passion for innovation and a desire to stay up to date with emerging technology trends


    Environment and Working Conditions
    Must be able to sit at a desk for long periods of time during the workday.
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