Service Desk Analyst II - Brentwood, United States - HCTec

HCTec Brentwood, United States

6 days ago

Description

ESSENTIAL RESPONSIBILITIES

• Interact with customers to provide and process information in response to inquiries, concerns, and requests

• Gather customer's information and determine the issue by evaluating and analyzing the symptoms

• Deliver service and support to end-users, including via remote connection or over the Internet

• Research required information using available resources

• Follow standard processes and procedures

• Accurately process and record call transactions using a computer and designated tracking software

• Organize ideas and communicate oral messages appropriate to listeners and situations

• Follow up and make scheduled call backs to customers where necessary

• Stay current with system information, changes and update

• Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system

• Follows proper escalation procedures as defined by management

• Ensure customers receive prompt, accurate and courteous service

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Proper phone etiquette and effective listening skills

• Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.

• Knowledge of customer service principles and practices

• Medical/clinical terminology is preferred, but not required

• Must be able to sit for long periods of time

• Position requires use of headset/microphone

• Experience supporting software computer applications and equipment from a helpdesk environment

• Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system

• Experience with mobile device support (iPhone, Android, Windows Mobile)

• Must be a team player and build good working relationships across all functions

• Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus

• Need to be flexible, adaptable, and possess creative problem-solving skills

• 5 years' experience in the Information Technology field or 2 year Associates degree in IT or Healthcare Informatics or equivalent is required.

Service Desk Analyst I

2 weeks ago

Ovation Healthcare Brentwood, United States

Welcome to Ovation Healthcare · At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled ...
Help Desk Analyst

1 week ago

CareHarmony Nashville, United States

· Company: · CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients with the latest advancements in population health technology. · Qualifications: · 1-3 years of experience working in a Help Desk Analyst capacity ...
Service Desk Analyst

1 week ago

Nashville International Airport Nashville, United States

The Service Desk Analyst assists users resolve issues with computer hardware or software. Responds to user inquiries, assesses problems and issues with information technology (IT) equipment and applications, and helps resolve these issues for users. Service Desk, Analyst, Informa ...
Help Desk Analyst

1 week ago

Addison Group Nashville, United States

Help Desk Analyst - Nashville, TN · Onsite M-F - 7:30am-4:30pm OR 8am-5pm shift · 6 month Contract-to-Hire · $23-26/hr - paid weekly - benefits available if needed during contract · $48-52k/yr upon conversion to permanent employee · Top Skills: · Imaging Computers · Windows 7/10 ...
Service Desk Level 1 Analyst

1 week ago

DYOPATH Nashville, United States

Job Description · Job DescriptionDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a cul ...
Desktop Engineer

2 weeks ago

Ovation Healthcare Brentwood, United States

Welcome to Ovation Healthcare · At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled ...
Business Systems Analyst

1 week ago

Cracker Barrel Brentwood, United States

Overview: · Position Summary · Please note: The role is based out of MSBC Headquarters in Brentwood, TN, and has the flexibility to work in a hybrid environment. · Maple Street Biscuit Company (MSBC) is a fast-casual breakfast, brunch, and lunch restaurant. We have a mission t ...
Business Systems Analyst

3 days ago

Cracker Barrel Brentwood, United States

**Overview** · **Position Summary** · **Please note:** The role is based out of MSBC Headquarters in Brentwood, TN, and has the flexibility to work in a hybrid environment. · Maple Street Biscuit Company (MSBC) is a fast-casual breakfast, brunch, and lunch restaurant. We have ...
Security Analyst

1 week ago

Sound Physicians Brentwood, United States Full time

About the Role: · The Information Security Analyst will be responsible for protecting Sound Physicians' assets and will be reporting directly to the Manager of Information Security. As the security analyst you will be responsible for maintaining the security program requirements ...
IT Support Analyst

17 hours ago

QualDerm Partners, LLC Brentwood, United States

Job Description · Job DescriptionDescription:QualDerm Partners, LLC ("QDP") provides professional management services to medical practices of physicians and other medical providers specializing in the care of patients with skin diseases and disorders. · PURPOSE: · Under general s ...
Senior Regional Revenue Cycle Manager, Emergency Medicine

2 days ago

10046 Sound Inpatient Phys Inc (SIP) Brentwood, United States

Job Description · Job DescriptionAbout Sound Physicians: · Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicin ...
qa and amp/ testing senior analyst

1 week ago

Randstad Franklin, United States

qa and amp/ testing senior analyst. · franklin , tennessee · posted 3 days ago · job details · summary · $ $40.42 per hour · contract · bachelor degree · category computer and mathematical occupations · reference · job details · job summary: · Enterprise Healthcare client ...
Tech Analyst II

1 week ago

OneOncology Nashville, United States

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to hel ...
Team Lead, Customer Support

1 week ago

MEDHOST Franklin, United States

**Team Lead, Customer Support (Clinical)** · **Location** : Franklin, TN **Job Type** : Internal Direct **Hours** : Full Time **Travel** : No **Relocation** : No **Job Industry** : Computer Software Job Description : The Customer Support Team Lead is responsible for supervising ...
clinical systems analyst

1 week ago

Covenant Physician Partners Nashville, TN, United States

Covenant Physician Partners is hiring a Fulltime Clinical Systems Analyst at our corporate headquarters located in Downtown Nashville, TN. · SHIFT: This is a remote or hybrid position with 3-days in office in Nashville and 2-days work from home. · About the Opportunity · Works di ...
Middle Office Analyst

1 week ago

AllianceBernstein Holding LP Nashville, United States

Who We Are: · As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individ ...
Middle Office Analyst

6 days ago

AllianceBernstein Holding LP Nashville, United States

Who We Are: · As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individ ...
Customer Support Analyst Tier I

1 week ago

MEDHOST Franklin, United States

**Customer Support Analyst Tier I (Clinical)** · **Location** : Franklin, TN **Job Type** : Direct **Hours** : Full Time **Travel** : No **Relocation** : No **Job Industry** : Computer Software Job Description : The Customer Support Analyst provides professional phone and email ...
Middle Office Analyst

1 week ago

AllianceBernstein Holding LP Nashville, United States

Who We Are: · AB is a leading global investment management firm that offers high-quality research and diversified investment services to institutional clients, individuals and private clients in major markets around the world. AB employs more than 500 investment professionals wit ...
associate functional analyst

1 week ago

Colony Hardware Nashville, TN, United States

· The Associate Functional Analyst - ERP role will focus on training, implementing, and supporting company-wide functional business solutions through application configuration/development as well as support activities. This includes troubleshooting applications and software for ...