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    Desktop Engineer - Brentwood, United States - Ovation Healthcare

    Ovation Healthcare
    Ovation Healthcare Brentwood, United States

    3 weeks ago

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    Description
    Welcome to Ovation Healthcare

    At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare.

    We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable.

    With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.


    The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations.

    Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

    We're looking for talented, motivated professionals with a desire to help independent hospitals thrive.

    Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

    Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit


    We are seeking a Level II Desktop Engineer - responsible for workstation standards, deployment, day to day break-fix and preventative maintenance; to include client software and SaaS services for Ovation Healthcare corporate resources.

    Responsible for new equipment staging, refresh of existing workstations and ongoing deployment activities.

    Duties and Responsibilities:
    Provide reactive level 2 and 3 onsite desktop and application support services to end users

    Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices

    Repair hardware and peripheral faults in conjunction with warranty providers

    Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs

    Operate cohesively with the service desk team to maintain service levels

    Escalate all critical and high priority incidents to line and senior management

    Report recurring incidents to problem analyst teams and line management

    Proactively contribute to service improvement initiatives

    Provide technical expertise and assistance on project assignments


    Knowledge, Skills, and Abilities:
    Must have excellent customer facing skills and be well presentedMust be assertive, confident, positive and professionalAbility to engage and communicate effectively with colleagues and customers alikeHighly organized with the ability to adapt to different working environment seamlesslyMust be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practicesMust be able to work alone and unsupervised, taking the initiative when necessaryAbility to document processes and create efficiencies in the service delivery processesExcellent interpersonal and communication skillsAbility to effectively solve technical issues autonomously or as a part of the team

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