- The primary role of the Helpdesk/Desktop Support Analyst is to serve as the main point of contact for users ensuring sufficient coverage at all times for their ACD queues, voicemail activity and web ticket submissions.
- This position requires a strong focus on customer support and satisfaction as well as attention to detail in documentation and processes. This position will focus on tier one end user support.
- Primarily focused on the ACD queue to ensure sufficient coverage at all times, voicemail is actively monitored, and web ticket submissions are handled.
- Provides tier one support to end users including but not limited to workstations, proprietary and desktop applications, printers, mobile devices, and A/V equipment or software.
- Simulates or recreates user problems to resolve operating difficulties. Receives assistance from senior engineers for completion of more complex issues.
- Collaborates with helpdesk peers or other IS teams such as systems engineers, software systems engineering, and/or applications development to identify problems.
- Partners with other IS departments to support various environments including, but not limited to, Active Directory, Windows, Apple, and Citrix.
- Records and categorizes all helpdesk incident or request interactions accurately into the tracking system. Documents, in detail, to facilitate knowledge transfer to helpdesk and IS team members. This includes but is not limited to incidents, problems, and knowledgebase articles. Creates, updates, and assists with retirement of knowledgebase articles regarding Desktop Support working procedures.
- Utilizes basic understanding of current desktop technologies as well as capability to research and escalate complex issues to management, senior Desktop Engineering team members, or other Information Services personnel as required.
- Uphold the security, integrity and reliability of desktop systems by performing client system routine maintenance or updates as requested.
- Schedules install of new hardware or software and/or existing workstation revisions with user. This includes imaging utilizing SCCM and actively exercising inventory and purchasing controls as per process.
- Associate's Degree and two to five years of relevant work experience or Bachelor's Degree associated with Information Technology and one to three years' relevant work experience.
- Knowledge of different Microsoft Operating Systems including Windows 7 and 10. Valid MCP certification preferred.
- Exposure to Active Directory.
- Must have a fundamental understanding of software and hardware and/or other technical equipment, valid A+ certification preferred.
- Must have rudimentary networking knowledge including ports and protocols, valid Network+ certification preferred, knowledge of Cisco systems.
-
Accounting Services Support Analyst
2 weeks ago
Hardee's Restaurants, LLC Franklin, United StatesThe Accounting Services Support Analyst is responsible for all Shared Services initial contact classification, routing, and resolution. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Ensures successful classification, routing, an Accounting, Support, Analyst, ...
-
Customer Support Analyst Tier I
4 weeks ago
MEDHOST Franklin, United States**Customer Support Analyst Tier I (Clinical)** · **Location** : Franklin, TN **Job Type** : Direct **Hours** : Full Time **Travel** : No **Relocation** : No **Job Industry** : Computer Software Job Description : The Customer Support Analyst provides professional phone and email ...
-
Client Account Support Senior Analyst
3 weeks ago
Cigna Franklin, United StatesJob Description: Client Account Support Senior Analyst · Please note: This hybrid role will require the incumbent candidate to come into the local Cigna office 3 days per week. · The Sales Client Account Support Senior Analyst role provides professional input to Client Service ...
-
Support Analyst
2 weeks ago
ColdTrack Nashville, United StatesJob Description · Job DescriptionDescriptionWe are looking for an OMS/WMS Support Analyst to join our Technology Team · As a member of ColdTrack's technical support team, the OMS/WMS Support Analyst plays a crucial role in providing technical assistance and support to both custom ...
-
Support Analyst
3 weeks ago
Concept Technology Inc. Nashville, United StatesJob Description · Job Description · We are a tight-knit group of IT professionals working in an open office environment that offers employees the opportunity to learn and grow. We are expanding and looking for humble, teachable talent that love to serve others. Our ideal candid ...
-
Application Support Analyst
2 weeks ago
AllianceBernstein Nashville, United States Full timeIT Group Description: · The Equity Investment Management Technology ("EIMT") team creates and maintains software to support the research, portfolio management, and trading activities for AB's institutional and private client business lines. The successful candidate will join the ...
-
Data Analyst/Production Support
3 weeks ago
Apex Systems Brentwood, United StatesData Analyst working on a production support team. Looking for somebody strong with SQL (Creating queries, stored procedures, etc). Ideally have worked within/have knowledge of a Data warehouse. Standard M-F day shift. Hybrid position being 3 days onsite and 2 days remote a week. ...
-
IT Support Analyst
2 weeks ago
QualDerm Partners, LLC Brentwood, United StatesJob Description · Job DescriptionDescription:QualDerm Partners, LLC ("QDP") provides professional management services to medical practices of physicians and other medical providers specializing in the care of patients with skin diseases and disorders. · PURPOSE: · Under general s ...
-
Onsite Support Analyst
3 weeks ago
Concept Technology Inc. Nashville, United StatesJob Description · Job DescriptionIf you consider yourself a highly personable professional who loves all things IT, thrives in a fast-paced environment, appreciates a laid-back company culture where free health insurance and promotion from within are the norm, Concept Technology ...
-
Application Support Analyst
2 weeks ago
Medasource Nashville, United StatesPosition: Junior Support Specialist · Duration: 6-month contract to hire · Start Date: June 10th Location: Nashville, TN (Hybrid) · • · Onsite: 2 days per week · • Remote: 3 days per week · We are seeking a Junior Support Specialist to join our dynamic support team. The ide ...
-
Support Analyst
1 week ago
Tekfortune Inc Goodlettsville, United StatesTekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the ...
-
Support Analyst
4 weeks ago
Concept Technology Inc. Nashville, United StatesJob Description · Job DescriptionWe are a tight-knit group of IT professionals working in an open office environment that offers employees the opportunity to learn and grow. We are expanding and looking for humble, teachable talent that love to serve others. Our ideal candidate i ...
-
Marketing - CRM Support Analyst
4 days ago
LHH Recruitment Solutions Nashville, United StatesJob Description · Job DescriptionGreetings LHH Recruitment Solutions is seeking a highly proficient Onsite Marketing Customer Relations Management Support Analyst to come join one of their excellent organizations located in Nashville, TN · Job Summary: · The CRM Support Analyst s ...
-
IT Support Analyst
2 weeks ago
Atechstar Nashville, United States Full time, Part time, contract, trainingJob DescriptionResponsibilities Responsible for the Account Access - Provisioning maintenance & control. Understand the Application well to ensure any Apps Incident tickets are prioritized and handled well. Required to be on weekend on call shift to ensure critical apps are monit ...
-
RPA Production Support Analyst II
3 weeks ago
Navient Hendersonville, United StatesXtend Healthcare, a wholly owned subsidiary of Navient, is an industry-leading provider of revenue cycle management (RCM) and public health solutions. Our seasoned team, proprietary technologies, local market knowledge, agility, scale, and tailored solutions help optimize custome ...
-
End-User Support Analyst III
2 weeks ago
LP Building Solutions Nashville, United StatesLouisiana-Pacific Corporation (LP Building Solutions) is a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innov ...
-
RPA Production Support Analyst II
1 day ago
Navient San Francisco, United States PermanentXtend Healthcare, a wholly owned subsidiary of Navient, is an industry-leading provider of revenue cycle management (RCM) and public health solutions. Our seasoned team, proprietary technologies, local market knowledge, agility, scale, and tailored solutions help optimize custome ...
-
CRM Support Analyst
1 week ago
NESCO Inc Nashville, United StatesCRM Support Analyst - Marketing and Corporate AffairsAbout the RoleThe CRM Support Analyst plays a key role in supporting enterprise-wide Marketing and Corporate Affairs (MCA) initiatives. You will act as an internal consultant, providing expertise in business management, analysi ...
-
HealthTrust Franklin, United StatesDescription · IntroductionDo you want to join an organization that invests in you as a(an) Senior Energy Analyst of Environmental Sustainability? At HealthTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members ov ...
-
Application Support Analyst
2 weeks ago
AllianceBernstein Holding LP Nashville, United StatesIT Group Description · The Equity Investment Management Technology ("EIMT") team creates and maintains software to support the research, portfolio management, and trading activities for AB's institutional and private client business lines. The successful candidate will join the ...
IT Support Analyst - Franklin, United States - Precision Resources
Description
Precision Resources, a division of The Trimarc Group, Inc. is currently searching for an experienced IT Support Technician to join a client in Franklin, Tennessee. This is a contract-to-permanent position with a growing organization. This is a hybrid position, working 3 days onsite.Position Summary:
Position Duties/Responsibilities:
Position Requirements:
Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals.
Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients.
Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently.
Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results.
We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients.
From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.
