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    Onsite Support Analyst - Nashville, United States - Concept Technology Inc.

    Concept Technology Inc.
    Concept Technology Inc. Nashville, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    If you consider yourself a highly personable professional who loves all things IT, thrives in a fast-paced environment, appreciates a laid-back company culture where free health insurance and promotion from within are the norm, Concept Technology may be the spot for you

    We are hiring a full-time Support Analyst who will provide dedicated onsite support to one client for scheduled portion of each week. The right person for this seat must be technically capable and a self-starter with strong organizational and customer service skills.

    WHAT YOU WILL DO:

    • Provide exceptional customer service to all Concept Technology clients
    • Respond to onsite incident tickets
    • Complete onsite and remote workstation deployments
    • Resolve help desk issues including troubleshooting hardware and software issues
    • Perform user administration duties
    • Assist with front line phone queue, including ticket creation and triage
    • Work 8:00am-5:00pm at our Nashville office and the dedicated client site
    • On-call rotation five to six times a year; on-call support is weekdays from 6:00pm-11:00pm and weekends from 7:00am-6:00pm

    WHAT YOU WILL ENJOY:

    • 100% Company-paid medical, dental, vision and basic group life insurance
    • Retirement plan with employer matching
    • Great work culture & the best coworkers
    • Paid time off (first year starts at 3 weeks)
    • Company laptop and smartphone
    • Free lunch and snacks daily
    • Catered celebrations for anniversaries and birthdays
    • Good Citizen coffee
    • On-site fitness facility with showers

    WHAT WE NEED YOU TO BRING:

    • At least 1 year of IT experience
    • Health care industry experience preferred, particularly vision
    • Help desk or call center experience preferred
    • Experience with Microsoft 365
    • Remote Desktop support
    • Active Directory and Exchange
    • Patch management
    • Advanced printer/peripheral device troubleshooting
    • TCP/IP, DNS and DHCP
    • Remote support for handheld smartphones and tablets (Android & iOS)
    • Professional appearance & demeanor
    • Reliable transportation
    #zr

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