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    Support Analyst - Nashville, United States - Concept Technology Inc.

    Concept Technology Inc.
    Concept Technology Inc. Nashville, United States

    3 weeks ago

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    Description
    Job Description

    Job Description


    We are a tight-knit group of IT professionals working in an open office environment that offers employees the opportunity to learn and grow.

    We are expanding and looking for humble, teachable talent that love to serve others.

    Our ideal candidate is a tech-savvy Support Analyst that has to know the "whys" and not just the "this is how" approach.

    If you have a sense of humor, love helping others, and have a natural aptitude to quickly understand technologies, you could be the perfect fit


    WHAT YOU WILL DO:
    Provide remote and onsite technical support and equipment installations for our clients
    Achieve continuous systems and technology skillset advancements through formal and self-initiated methods aligned with business requirements
    Publish documentation for client specific setups and procedures
    Investigate and remediate monitoring platform alerts
    Work one of three shifts at our Nashville office: 7:00am-4:00pm, 8:00am-5:00pm, 9:00am-6:00pm
    On-call rotation five to six times a year; on-call support is weekdays from 6:00pm-11:00pm and weekends from 7:00am-6:00pm


    WHAT YOU WILL ENJOY:
    100% Company-paid medical, dental, vision, and basic life insurance
    Retirement plan with employer matching
    Great work culture & the best coworkers
    Paid time off (first year starts at 3 weeks)
    Company laptop and smartphone
    Free lunch and snacks daily
    Catered celebrations for birthdays and anniversaries
    Good Citizen coffee
    Onsite fitness facility with showers

    WHAT WE NEED YOU TO BRING:
    At least 1 year of IT experience
    Help desk or call center experience preferred
    Experience with Microsoft 365
    Remote Desktop support
    Active Directory and Exchange
    Patch management
    Advanced printer/peripheral device troubleshooting
    TCP/IP, DNS and DHCP
    Remote support for handheld smartphones and tablets (Android & iOS)
    Professional appearance & demeanor
    Reliable transportation


    We are in pursuit of passionate and driven people with a mind for solving problems and who keep the customer first.

    Our team members are leaders and communicators; people who take their work seriously but don't take themselves too seriously. We value relationships and getting stuff done the right way. If this sounds like you, we hope to hear from you soon.
    #zr

    #J-18808-Ljbffr
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