End-User Support Analyst III - Nashville, United States - LP Building Solutions

LP Building Solutions Nashville, United States

3 weeks ago

Description

Louisiana-Pacific Corporation (LP Building Solutions) is a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. LP's values-driven culture creates an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding place to work. Since our founding in 1972, we've developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America. For more information, visit

Job Purpose

To analyze, recommend and support the use of IT services and systems for assigned departments and/or facilities in support of corporate and local business objectives. Provide on-site second level technical assistance and resolution of IT related problems. Ensure contribution to and implementation of corporate IT standards and systems.

We'd love to meet you if...
... you're energized by big challenges and creating a plan to meet the challenge
... you enjoy working with others to deliver great work
... you're innovative and looking for a values-driven, positive culture and environment

In this position you will have the opportunity to:

Provide hands-on and remote end user support for an assigned territory via phone, email, and in person for all assigned technicalissues
Install and maintain hardware and software for desktops, laptops, servers, smartphones, printers, and conference room equipmenton the business network
Work with the IT Manufacturing group, plant engineers, and electricians on the maintenance and troubleshooting ofmanufacturing network hardware and software including manufacturing PCs (Avantech and Allen Bradleys), PLCs,environmental servers, printers, the wireless network, and HMIs
Prepare and maintain network diagrams and documentation for each site
Determine required software and hardware needs for each end-user
Install, maintain, and repair network infrastructural cabling, routers, and switches
Maintain each site's server room including fire suppression air conditioning systems
Conduct general network administration support/maintenance in accordance with corporate standards and provide general supportto systems or network administrators
Install, maintain, and troubleshoot all barcode and labeling equipment (printers, handhelds, and wireless network) for eachfacility.
Train and certify all required personnel on the Barcode and Labeling system
Level 1 support for assigned enterprise hardware and software issues (i.e.: log scaling, EAM systems, etc.)
Maintain and support each plant's VoIP phone system
Maintain two-way-radios and other shortwave communication devices
Document issues and case closure notes in ticketing system
Create and test Disaster/Recovery Plans for each site
Conduct site data backups and ensure integrity of the data
Track and monitor problems to identify recurring trends; research and document resolution for future response
Work closely with vendors in researching and identifying resolution to hardware/software/network problems
Coordinate complex problems with next level of support
Provide hardware and software training and support to end-users
Provide backup support as needed.
Be a resource for End User Support Analyst I, and II.
Manage enterprise -wide projects; develop timeline, budget, etc.
Frequent travel as business appropriate
May be designated or assigned to on-call status resulting in call-back for emergencies

What do I need to be successful?

5 to 7 years of demonstrated end user support experience
Or any equivalent combination of education, experience and training that demonstrates the ability to perform the key responsibilities of this position.
Demonstrated knowledge of hardware and software and how they interact
Demonstrated knowledge of AV equipment for conference rooms
Demonstrated knowledge of effective end-user troubleshooting techniques
Demonstrated knowledge of current network, connectivity, wiring, switches, routers, etc.
Demonstrated knowledge of administration tools and Web based documentation tools
Strong analysis and troubleshooting skills
Ability to prioritize tasks according to severity of problem

Education

Bachelor's degree in Computer Science or related field.

Work Environment

This position will work at home and in our Nashville office on a hybrid schedule
Must be within a commutable distance to Nashville or willing to relocate to the greater Nashville area
Ability to reach hardware, crawl under desks, and frequently lift/carry objects weighing up to 30 pounds and occasionally lifting items up to 50 pounds.
May be designated or assigned to on-call status resulting in call-back for emergencies.

#LI-HYRBID

LP offers competitive salaries and comprehensive benefits and programs including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing and more.

Financial Analyst III

2 weeks ago

TruGreen Nashville, United States

R21382 · 101374 · 543 Expressway Park Dr, Nashville, Tennessee 37210 · TruGreen accepts applications on an ongoing basis. · Job Description · TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, d ...
Statistical Programming Analyst III

4 weeks ago

ACT Consulting, Inc. Nashville, United States

ACT Consulting has an immediate need for Statistical Programming Analyst III with our direct client, a large health insurance company. · Please take a moment to review the job description. If this is something you are interested in, please send a copy of your resume to - or conta ...
Statistical Programming Analyst III

3 weeks ago

ACT Consulting, Inc. Nashville, United States

ACT Consulting has an immediate need for Statistical Programming Analyst III with our direct client, a large health insurance company. · Please take a moment to review the job description. If this is something you are interested in, please send a copy of your resume to - or cont ...
Cybersecurity Analyst III

1 week ago

CoreCivic - Corrections Corporation of America Brentwood, United States

CoreCivic is currently seeking a Cybersecurity Analyst III located at our corporate office in Brentwood, TN. Come join a team that is dedicated to making an impact for the people and communities we serve. This will be a hybrid work position with week Cybersecurity Analyst, Securi ...
Cybersecurity Analyst III

2 weeks ago

CoreCivic Brentwood, United States

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a **Cybersecurity Analyst III** located at our corporate office in Brentwood, TN. Come join a team t ...
Data & Business Systems Analyst III

4 days ago

Educational Media Foundation - K-LOVE & Air1 Franklin, United States

Overview · As a Data & Business Systems Analyst III, you're the powerhouse behind our Data Services team, seamlessly blending the roles of business systems analyst, business data analyst, and data evangelist. Your mission? To drive user story development, craft compelling data v ...
Application Analyst

3 days ago

CereCore Nashville, United States

Classification: Contract · Contract Length: 12 months · Job ID: · Location: Nashville, TN · CereCore provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health system ...
Data & Business Systems Analyst III

3 weeks ago

K-love & Air1 Franklin, United States

Overview · The Data & Business Systems Analyst III works with the Data Services team and is a blend of the roles of business systems analyst, business data analyst, and data evangelist. Highlights include user story development, data visualization, identifying insights, certifyin ...
Application Analyst

6 hours ago

CereCore Nashville, United States

Classification: Contract · Contract Length: 12 months · Job ID: · Location: Nashville, TN · CereCore provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health system ...
IS&T Information Systems Security Manager

6 days ago

National Aerospace Solutions, LLC Nashville, United States

Title: IS&T Information Systems Security Manager -3465 · Function: IS&T · Position Type:Regular, Full-Time · Grade: 35/36 · Pay Type: Exempt · US Citizenship Required: Yes · This opportunity is being offered by National Aerospace Solutions, the team selected by the U.S. Air ...
Manager Support Application Services

1 month ago

HCA Healthcare Nashville, United States Full time

Description · Introduction · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Manager Support Application Services with CereCore, part of HCA Healthcare, you can be a part of an organization that is devoted to giving back ...
Sr Financial Planning Analyst

3 days ago

Delek US Holdings Brentwood, United States

Are you looking for a career in a dynamic and innovative company that values versatility, growth, and teamwork? Look no further than Delek US Holdings · What is Delek? What do we do? · We are a boutique-sized diversified downstream energy company with a range of assets, including ...
Sr Financial Planning Analyst

2 weeks ago

Delek US Holdings Brentwood, United States

Are you looking for a career in a dynamic and innovative company that values versatility, growth, and teamwork? Look no further than Delek US Holdings · What is Delek? What do we do? · We are a boutique-sized diversified downstream energy company with a range of assets, including ...
Sr Financial Planning Analyst

1 day ago

Delek US Brentwood, United States

Sr Financial Planning Analyst · Location: · Brentwood, TN, US, 37027 · Are you looking for a career in a dynamic and innovative company that values versatility, growth, and teamwork? Look no further than Delek US Holdings · **What is Delek? What do we do?** · We are a boutiq ...
Sr Financial Planning Analyst

2 weeks ago

Delek US Holding Inc Brentwood, United States

Select how often (in days) to receive an alert: · Are you looking for a career in a dynamic and innovative company that values versatility, growth, and teamwork? Look no further than Delek US Holdings · What is Delek? What do we do? · We are a boutique-sized diversified downstrea ...
Sr Manager Logistics Operations

2 weeks ago

Coca-Cola Consolidated La Vergne, United States

Requisition ID: · Posting Locations: LaVergne · Pay Range: $94, - $125,, depending on experience · Rate Frequency: Salaried · Our Secret Ingredient is our Teammates. · We offer great rewards , competitive pay , career advancement and growth opportunities . · Full Time Te ...
Sr Treasury Analyst

2 weeks ago

Delek US Brentwood, United States

Sr Treasury Analyst · Location: · Brentwood, TN, US, 37027 · Are you looking for a career in a dynamic and innovative company that values versatility, growth, and teamwork? Look no further than Delek US Holdings · **What is Delek? What do we do?** · We are a boutique-sized d ...
Revenue Cycle Analyst

2 weeks ago

10046 Sound Inpatient Phys Inc (SIP) Brentwood, United States

Job Description · Job Description POSITION SUMMARY: · The Revenue Cycle Analyst is responsible for the analysis of revenue cycle data including professional billing, vendor management, provider enrollment and ACO attribution areas. This includes, but is not limited to, charge ca ...
Sr Developer III

2 weeks ago

Performance Food Group Lebanon, United States

100095BR · Job Title: · Sr Developer III · Location: · West Creek-Richmond Corp (0999) · Job Description: · We Deliver the Goods: · Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance ...
Sr Manager Logistics Operations

2 weeks ago

Coca-Cola Bottling Co La Vergne, United States

Requisition ID: · Posting Locations: LaVergne · Pay Range: $94, $125,000.00, depending on experience · Rate Frequency: Salaried · Click here to view a Day in the Life of our Teammates · Our Secret Ingredient is our Teammates. · We offer great rewards, competitive pay, caree ...