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    Web Operations Manager - San Diego, United States - The Carrera Agency

    The Carrera Agency
    The Carrera Agency San Diego, United States

    1 week ago

    Default job background
    Technology / Internet
    Description

    We are seeking a Web Operations & Experience Manager, for one of our technology clients from San Diego, CA.

    Start: June 2024

    Duration: Until end of 2024 (Potential to extend)

    Location: Remote from United States

    Hours: Part-Time / 30 hrs. per week.

    Working Hours: Standard / Pacific Time zone

    Anticipated Compensation: $ $45.00/hr W-2 plus benefits

    The offered compensation to a successful candidate will be dependent on several factors that may include (but are not limited to) the type and length of experience within the industry, education, etc.

    As a Web Operations & Experience Manager, this person will help drive website experience strategy, oversee technical website operations, and implement optimizations to ensure a positive and engaging website user experience. Using data-driven insights, this person will support the short- and long-term roadmap for our client's website and the wider web ecosystem, delivering experiences that lead to increased traffic, engagement and user conversion. This person will also work cross-functionally across the organization to ensure that the website meets the needs of all our client's stakeholders.

    Responsibilities:

    • Coordinate with research and analytics teams to ensure that web experience aligns with key needs of target personas
    • Collaborate with digital experience stakeholders across the business to promote positive end-to-end journeys that enable people to discover, try, buy, use and advocate.
    • Act as a Subject Matter Expert for Web Content Management systems, helping to drive alignment between technology and organizational goals
    • Support technical SEO operations, including site structure, indexability and overall site health
    • Coordinate with IT and marketing technologists to ensure that web technologies are integrated and operationalized to support customer journeys, while confirming proper measurement is in place
    • Support domain name management operations
    • Oversee tag management strategy, governance and operations
    • Translate insights into clear project requirements for UX and Development teams
    • Propose tests and experiments to improve site performance and generate learnings
    • Configure web technologies within ecosystem to work together to support customer journeys, while ensuring proper tracking and measurement is in place
    • Monitor operational performance of website and make optimizations to improve speed, SEO, accessibility and uptime
    • Use analytics and monitoring tools to identify user frustration/friction, and work with teams to resolve UX or technical issues

    Knowledge, Skills and Abilities

    • 5+ years leading web strategy, operations and website roadmaps
    • Knowledge of AI-enabled technologies that improve operational productivity and customer experience
    • Expert knowledge of Google Analytics 4
    • Understanding of Project Management fundamentals and Agile project methodology, as well as using Jira and Trello
    • Knowledge of Web Content Accessibility Guidelines
    • Fluent comprehension of HTML, CSS and JavaScript
    • Knowledge of web security standards and user privacy laws
    • Expert knowledge of Web Content Management Systems, Analytics, Tag Management and integrated web technologies such as chat, search, video and more
    • Knowledge of technical SEO concepts and tools such as Google Search Console
    • Knowledge of UX best practices and ability to implement simplified, elegant digital experiences

    Please apply today

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