- Ensures consistent service excellence by all team members, resulting in a clean, crisp and friendly environment and culture
- Sets the standard by providing high quality customer service in a fast-paced, energetic environment
- Leads team to achieve total fitness experience for all members
- Assists the GM in hiring, training, and encouraging team members to deliver The GYM's service promise consistently
- Provide and maintain the highest level of customer service through personal actions and development of staff
- Provides effective decision making in regard to customer service issues
- Responsible for managing and receiving orders through the PO system for Retail & Concessions, printing & forms and small equipment
- Responsible for the monthly Inventory process to be completed accurately and on time
- Manages the Concession sales (water cooler and Juice Bar) procedures, inventories, and ordering for the gym
- Responsible for control of cash deposit, ensuring daily deposits are made on time and follows all Cash Management procedures
- Manage/process cancellation, following procedures in place to retain member
- Assists the GM in training, encouraging, and supervising membership services team associates for the Front Desk Department
- Ensures that all front desk systems are followed, such as proper Member Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, Travel/Guest passes, Membership Addendum completion with accuracy, Pay Per Visit Memberships, and Member Phone Calls
- Assists management to ensure all member concerns are addressed in a timely manner
- Provide effective decision-making regarding customer service issues
- Ensures that all member and team member incidents are properly documented
- Ability to work outside normal work hours when dictated by workload
- Assists the GM in monitoring and managing the Camio Tailgating system and procedures
- Assists the GM in monitoring and managing the info@ email account
- Participates and assists in the creation and implementation of quarterly events in and outside of the club (including quarterly launches, special programming and events, community events, etc.)
- Associate or Bachelor's degree in business or related field preferred
- Operating knowledge of the MSOffice application
- Ability to learn new data systems as required
- Strong sales focus and ability to drive revenues
- Strong customer service orientation with proven results
- Excellent communication and customer service skills
- Ability to train and develop employees on a variety of company systems and procedures
- Flexibility in schedule to cover when needed
- CPR/AED Certifications
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Front Desk Coordinator - Milford, United States - The GYM Milford
Description
Job Description
Job DescriptionJoin a great team of fitness experts changing lives for a living. Great atmosphere, flexible schedule and a free gym membership.
The Front Desk Coordinator is responsible for leading the front-end team member, member and guest experience. The position will help manage the gym's day-to-day processes including proper inventory control, maintaining member accounts, and delivering all revenue goals associated with the front desk. The Front Desk Coordinator will make sure the Front Desk operates at maximum efficiency, while role-modeling the company's values and culture.
Front Desk Coordinator Responsibilities:
Qualifications:
Hourly compensation plus bonus and commission opportunities. Potential to go full time.
Company DescriptionLocally owned an operated, The Gym offers a great atmosphere where you work with a flexible schedule. At The GYM you will find the latest strength training and cardio equipment, plus group exercise classes that include BodyPump, Pilates, yoga, group cycling, mixed martial arts and muscle endurance training We combine the most diverse amenities with world-class personal training to deliver unrivaled fitness options and weight loss programs.
