Design Desk Coordinator - Wallingford, United States - ASG Information Technologies

ASG Information Technologies Wallingford, United States

3 weeks ago

Description

Job Description

Job DescriptionSalary: 45k-55k

Get Your Foot in the Door: Unique Opportunity at Our Design Desk - Perfect for Aspiring Tech Professionals

ASG Information Technologies in Wallingford, one of Connecticut's most recognized MSP, is expanding again. We are looking for a few well-rounded individuals who have solid technical skills as well as great communication skills to expand. The ideal candidate will have a positive attitude and the ability to work in a team environment where every member is an important part of our success.

We are looking for a strong Design Desk Coordinator to join our team. The job will be primarily in our Wallingford, CT office.

If you're ready to be part of a rapidly growing company that values innovation, collaboration, and excellence, this opportunity is for you. Whether you're a recent graduate eager to start your career or a professional looking to pivot into a new tech field, we welcome you to apply

Essential Duties and Responsibilities:

Work together with Technical Team: Research client solutions, including required hardware and software for projects
Collaborate with sales team: Work closely with sales representatives to support the sales process and meet sales targets
Partner with vCIO: Identify client needs, prioritize proposal generation, and manage deadlines
Manage procurement, licensing and warranty renewals: Handle equipment acquisitions and ensure timely renewals
Technical expertise: Maintain a deep knowledge of products, services, and industry trends
Address technical inquiries: Respond to client questions and concerns, providing technical guidance and support
Customer relationship management: Build and maintain strong relationships with key clients and partners, acting as a trusted technical advisor
Master ConnectWise Sell and ConnectWise Manage: Utilize tools for efficient proposal generation and project management

Additional Duties and Responsibilities:

Train sales team: Educate sales representatives on product features, benefits, and technical aspects
Product demonstrations: Conduct technical presentations and product demos for clients and prospects
Product feedback: Provide input to product development and engineering teams based on client feedback and market demands
Create sales collateral: Contribute to the development of sales materials, such as whitepapers, case studies, and technical documentation
Continuous learning: Stay updated on new technologies, certifications, and industry best practices to maintain a high level of expertise
Attend industry events: Participate in trade shows, conferences, and networking events to stay informed and promote the company's offerings

Requirements

Knowledge, Skills, and/or Abilities Required:

Communicate effectively, both verbally and in writing, for client proposals and inquiries.
Build and maintain relationships with clients, partners, and colleagues.
Solve technical problems by troubleshooting issues and finding effective solutions.
Adapt to changing market conditions and shifts in technology.
Manage time effectively by prioritizing tasks and working efficiently.
Enhance vendor relationships by facilitating the smooth flow of product information and enhancing sales collaboration.

Educational/Previous Experience:

Associate's degree in Computer Science, Information Technology, or a related field
Previous experience in a customer service, account management, and/or sales role is a plus
Previous experience utilizing ConnectWise products is a plus
Industry certifications (e.g., Microsoft, SonicWALL, Cisco, CompTIA) are a plus

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