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Vice President, Client Service Manager II - Indiana, United States - Bank Of New York Mellon Corporation
Description
Bring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology.
We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.
Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn.
Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself.
This is what#LifeAtBNYMellon
is all about.
As a leading wealth manager, BNY Mellon Wealth Management is focused on helping successful individuals and their families build, manage and sustain their wealth across generations and market cycles.
Through a unique service model focused on five Active Wealth practices — Investing, Borrowing, Spending, Managing Taxes, Protecting Legacies — they help clients in the U.S.
and abroad achieve stronger after-tax performance to help maintain their wealth over generations.We're seeking a future team member for the role of Vice President, Client Service Manager II to join our Wealth Management team.
This role is located in New York, NY.In this role, you'll make an impact in the following ways:
Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
Maintains familiarity with industry best practices.Develops and maintains policies and procedures for teams managed. Sets metrics and goals to ensure continuous process improvement and optimal client satisfaction.
Resolves highly complex or non-routine client issues or inquiries as needed.
Maintains relationships with business teams to report client trends and needs.
May provide forward-looking insight on client issues to drive future revenue growth.
Oversees and provides guidance on internal activities and initiatives designed to improve the client experience.
Determines needed improvements through review and analysis of problems reported.
Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
Manages one or more client service/support teams.Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.
Teams support multiple, moderately complex
to highly complex (platinum) client accounts.
To be successful in this role, we're seeking the following:
Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.
5-7 years of total work experience with at least 0-1 years of management experience preferred.
Experience in an operational area and/or client services preferred.
CTFA, CFP strongly preferred.
At BNY Mellon, our inclusive culture speaks for itself.
Here's a few of our awards:
Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
Bloomberg's Gender Equality Index (GEI)
Human Rights Campaign Foundation, 100% score Corporate Equality Index
Best Places to Work for Disability Inclusion
, Disability:
IN – 100% score
100 Best Workplaces for Innovators, Fast Company
CDP's Climate Change 'A List'
Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY Mellon assesses market data to ensure a competitive compensation package for our employees.
The base salary for this position is expected to be between $90,500 and $140,000 per year at the commencement of employment.
However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work.
We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.#J-18808-Ljbffr
