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Front Desk Agent
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Service Desk Agent
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Peraton Colorado Springs, United StatesService Desk Agent Job Locations · US-IL-Scott AFB | US-CO-Colorado Springs | US-TX-Lackland AFB | US-VA-Langley AFB · Requisition ID · Position Category Technical Support / Help Desk · Clearance Secret · Sector Defense Mission & Health Solutions Responsibilities · We are hiring ...
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Front Desk Agent
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Front Desk Agent
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Aimbridge Hospitality Colorado Springs, United StatesStarting hourly rate: $15.00 · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests makin ...
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Front Desk Agent
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Residence Inn Colorado Springs First and Main Colorado Springs, United StatesJob Description · Job DescriptionThe Residence Inn Colorado Springs First and Main is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time opportunity, with shifts times of 3PM to 10PM on various ...
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Front Desk Agent
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Front Desk Agent
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Aimbridge Hospitality Colorado Springs, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
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Front Desk Agent
1 week ago
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Front Desk Agent
1 week ago
Residence Inn Colorado Springs First and Main Colorado Springs, United StatesJob Description · Job DescriptionThe Residence Inn Colorado Springs First and Main is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time opportunity, with shifts times of 3PM to 10PM on various ...
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Front Desk Agent
3 weeks ago
Aimbridge Hospitality Colorado Springs, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
Service Desk Agent - Colorado Springs, United States - Peraton
Description
Service Desk Agent Job LocationsUS-CO-Peterson AFB | US-IL-Scott AFB | US-VA-Langley AFB | US-TX-Lackland AFB
Requisition ID
Position Category Technical Support / Help Desk
Clearance Secret
Sector Defense Mission & Health Solutions Responsibilities
We are hiring Service Desk Engineers supporting our program in Colorado Springs, Colorado.
Provides Service Desk Engineering technical support and analysis to field engineers and customers. Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Manages Service Desk queues, identifies trends, provides improvement plans and resolves tickets. Provides expertise for the resolution of technical problems, troubleshoots issues, responds to or updates Service Desk tickets.
What you'll do:
Receiving escalated incident tickets Creating incident tickets Tracking incident tickets Routing incident tickets to the proper group Incident troubleshooting and resolution management Identifying problems and initiating root cause analysis Escalating tickets to subject matter experts (SMEs) for advanced troubleshooting Resolving incidents using internal subject matter experts (SMEs) and OEM SMEs Assisting with reactive and proactive Problem Management Support Change/Asset Management as requried, via ticketing processes.
Interfacing and escalating with various levels of cutomer NOS, MRT, IRT personnel to jointly troubleshoot. Support pre-system acceptance testing scenarios (SAT).
The user base supported is the network and end user devices, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems and services.
QualificationsHigh School level plus some advanced training; Minimum of 3 years What you'll need: CompTIA Sec+ certification active Active DoD Secret Clearance Service Desk (Remedy or SNOW experience) - 2+ years Proven customer support and ability to troubleshoot complex environments Windows OS 2+ years
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.
As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Peraton operates at the critical nexus between traditional and nontraditional threats across all domains:land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit to learn how we're keeping people around the world
Target Salary Range
$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.
We are an Equal Opportunity/Affirmative Action Employer.
We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.