Jobs
>
Colorado Springs

    Service Desk Agent - Colorado Springs, United States - Peraton

    Peraton
    Peraton Colorado Springs, United States

    2 weeks ago

    Default job background
    Description
    Service Desk Agent Job Locations

    US-IL-Scott AFB | US-CO-Colorado Springs | US-TX-Lackland AFB | US-VA-Langley AFB

    Requisition ID

    Position Category Technical Support / Help Desk

    Clearance Secret

    Sector Defense Mission & Health Solutions Responsibilities

    We are hiring Service Desk Engineers supporting our program in Colorado Springs, Colorado.

    Provides Service Desk Engineering technical support and analysis to field engineers and customers. Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Manages Service Desk queues, identifies trends, provides improvement plans and resolves tickets. Provides expertise for the resolution of technical problems, troubleshoots issues, responds to or updates Service Desk tickets.

    What you'll do:

    Receiving escalated incident tickets Creating incident tickets Tracking incident tickets Routing incident tickets to the proper group Incident troubleshooting and resolution management Identifying problems and initiating root cause analysis Escalating tickets to subject matter experts (SMEs) for advanced troubleshooting Resolving incidents using internal subject matter experts (SMEs) and OEM SMEs Assisting with reactive and proactive Problem Management Support Change/Asset Management as requried, via ticketing processes.

    Interfacing and escalating with various levels of cutomer NOS, MRT, IRT personnel to jointly troubleshoot. Support pre-system acceptance testing scenarios (SAT).


    The user base supported is the network and end user devices, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.

    Customer experience is key and thus the service desk engineers may provide training to customers. All work is performed inside enclave located on an active military base, no Travel is required. Service Desk engineers will partner and build relationships with internal developers and engineers to reduce reoccurring incidents.

    General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems and services.

    Qualifications

    High School level plus some advanced training; Minimum of 3 years What you'll need: CompTIA Sec+ certification active Active DoD Secret Clearance Service Desk (Remedy or SNOW experience) - 2+ years Proven customer support and ability to troubleshoot complex environments Windows OS 2+ years

    Peraton Overview


    Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.

    As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

    Peraton operates at the critical nexus between traditional and nontraditional threats across all domains:
    land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit to learn how we're keeping people around the world

    Target Salary Range

    $51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.

    We are an Equal Opportunity/Affirmative Action Employer.

    We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by fed ral, state, or local law.

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality Colorado Springs, United States

    Starting hourly rate: $15.00 Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities inclu Front Desk, Agent, Hospitalit ...

  • Residence Inn Colorado Springs First and Main

    Front Desk Agent

    2 weeks ago

    Residence Inn Colorado Springs First and Main Colorado Springs, United States

    The Residence Inn Colorado Springs First and Main is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time opportunity, with shifts times of 3PM to 10PM on various days of the week. Hotel experien ...

  • Highgate Hotels, Inc.

    Front Desk Agent

    1 week ago

    Highgate Hotels, Inc. Colorado Springs, United States

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. This position pays $15.50 an hour. This Front Desk, Agent, Hotel, Off ...

  • The Broadmoor Hotel

    Front Desk Agent

    6 days ago

    The Broadmoor Hotel Colorado Springs, United States

    Job Title: Front Desk Agent · Job Pay Range: $17.00 per hour · Job Summary: · The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in co ...

  • Courtyard Colorado Springs North / Air Force Academy

    Front Desk Agent

    1 week ago

    Courtyard Colorado Springs North / Air Force Academy Colorado Springs, United States

    The Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time position and the ideal candidate will have open availability. The salary range for this pos ...

  • Aimbridge Hospitality

    Front Desk Agent

    5 days ago

    Aimbridge Hospitality Colorado Springs, United States

    Aimbridge Hospitality - Dolce Cheyenne Mountain Resort [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for informat ...

  • Great Wolf Resorts

    Front Desk Agent

    14 hours ago

    Great Wolf Resorts Colorado Springs, United States Full time

    ** Front Desk Agent - $14.50/hr - Full Time ** · **Job Category****:** Guest Services **Requisition Number****:** FRONT11079 Showing 1 location **Job Details** · **Description** · At Great Wolf, our **Front Desk Agent** ensures an efficient, informative and professional check ...

  • Great Wolf Resorts

    Front Desk Agent

    2 weeks ago

    Great Wolf Resorts Colorado Springs, United States Part time

    ** Front Desk Agent - $14.50/hr - Part Time - Must be 18+** · **Job Category****:** Guest Services **Requisition Number****:** FRONT11970 Showing 1 location **Job Details** · **Description** · At Great Wolf, our **Front Desk Agent** ensures an efficient, informative and profes ...

  • Great Wolf Resorts

    Front Desk Agent

    3 weeks ago

    Great Wolf Resorts Colorado Springs, United States Full time

    ** Front Desk Agent ($14.50/hour) - Full Time - 18+** · **Job Category****:** Guest Services **Requisition Number****:** FRONT13613 Showing 1 location **Job Details** · **Description** · At Great Wolf, our **Front Desk Agent** ensures an efficient, informative and professional ...

  • Great Wolf Resorts

    Front Desk Agent

    2 weeks ago

    Great Wolf Resorts Colorado Springs, United States

    ** Front Desk Agent** · **Job Category****:** Guest Services **Requisition Number****:** GUEST013870 Showing 1 location **Job Details** · **Description** · **Full Time opening - $14.50/hour - Must be 18+** · At Great Wolf, our **Front Desk Agent** ensures an efficient, inform ...

  • Courtyard Colorado Springs North / Air Force Academy

    Front Desk Agent

    6 hours ago

    Courtyard Colorado Springs North / Air Force Academy Colorado Springs, United States

    The Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time evening position, and the ideal candidate will have open availability. The salary range for ...

  • Peraton

    Service Desk Agent

    1 week ago

    Peraton Colorado Springs, United States

    Service Desk Agent Job Locations · US-CO-Peterson AFB | US-IL-Scott AFB | US-VA-Langley AFB | US-TX-Lackland AFB · Requisition ID · Position Category Technical Support / Help Desk · Clearance Secret · Sector Defense Mission & Health Solutions Responsibilities · We are hiring Ser ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality Colorado Springs, United States

    Starting hourly rate: $15.00 · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests makin ...

  • Courtyard Colorado Springs North / Air Force Academy

    Front Desk Agent

    1 week ago

    Courtyard Colorado Springs North / Air Force Academy Colorado Springs, United States

    Job Description · Job DescriptionThe Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time evening position, and the ideal candidate will have open a ...

  • Aimbridge Hospitality

    Front Desk Agent

    3 weeks ago

    Aimbridge Hospitality Colorado Springs, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...

  • Highgate Hotels

    Front Desk Agent

    2 weeks ago

    Highgate Hotels Colorado Springs, United States

    Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...

  • Courtyard Colorado Springs North / Air Force Academy

    Front Desk Agent

    1 week ago

    Courtyard Colorado Springs North / Air Force Academy Colorado Springs, United States

    Job Description · Job DescriptionThe Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time morning position, and the ideal candidate will have open a ...

  • Aimbridge Hospitality

    Front Desk Agent

    2 weeks ago

    Aimbridge Hospitality Colorado Springs, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • Residence Inn Colorado Springs First and Main

    Front Desk Agent

    1 week ago

    Residence Inn Colorado Springs First and Main Colorado Springs, United States

    Job Description · Job DescriptionThe Residence Inn Colorado Springs First and Main is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time opportunity, with shifts times of 3PM to 10PM on various ...

  • Aimbridge Hospitality

    Front Desk Agent

    2 weeks ago

    Aimbridge Hospitality Colorado Springs, United States

    Job Summary · Starting hourly rate: $15.00 · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: register ...