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    Customer Services Representative - Chantilly, United States - Smart Choice Cleaning, Inc.

    Smart Choice Cleaning, Inc.
    Smart Choice Cleaning, Inc. Chantilly, United States

    5 days ago

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    Description

    Job Description

    Job Description

    MUST BE BI-LINGUAL IN SPANISH

    Smart Choice Cleaning - Chantilly, VA

    Smart Choice is seeking a dynamic, bilingual (Spanish) Customer Services Representative to be an integral part of our Team. We are looking for a talented client-focused employee to be a liaison for our company. This position will involve handling incoming client calls, updating information in a database, following up on paperwork, and more We are seeking candidates who thrives on helping others and can work well in a team-oriented environment.

    Requirements

    • Professionally answer the phones and direct all calls accordingly
    • Assist with special administrative projects
    • Make incoming and outgoing calls as well as follow up with customers to ensure proper on-time payments.
    • Troubleshoot and answer questions from homeowners relating to their accounts.
    • Ability to identify and escalate calls to the next level for additional assistance as necessary.
    • Coordinate with customers to resolve any billing inquiries.
    • Assist with mail handling per client and company policies.
    • Maintains organizational information and other guide references as needed.
    • Enter information into a CRM system, monitor progress as well as follow up on all requests.
    • Other duties as assigned
    • Work with cleaning teams out in the field to ensure all clients are happy.

    Job Benefits

    • Full-time work schedule – Monday - Friday (40 hours a week) with alternating Saturdays.
    • Weekly pay
    • Benefits – Medical and Vacation
    • Best-in-class training –learn a variety of skills
    • Career progression opportunities
    • Safe, socially-distant work environment

    Qualifications

    • The position requires someone who is personable, dependable, and responsible, with excellent organizational as well as verbal and written communication skills in English and Spanish
    • Must have a positive attitude with impeccable customer service skills
    • Bi-lingual is a plus
    • High School level education​
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