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    Senior Service Manager - Houston, United States - Naviga

    Naviga
    Naviga Houston, United States

    3 weeks ago

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    Description

    Our client is a premier provider of turn-key warehouse solutions for elite customers and top companies. For nearly a century, this global heavy equipment provider has been an industry leader with a proven track record of success. Naviga has been retained to recruit a Service Manager.

    Title: Senior Service Manager
    Location: Houston, TX

    Key Points:

    • An employee-owned business with an employee stock option program (ESOP) with over 20 locations across the South
    • One of the largest material-handling dealers in the United States
    • Fun and collaborative culture emphasizes safety, ethics, integrity, and respect.
    • A company that likes to promote from within, so opportunities to advance your career are here.
    • They are hard workers but enjoy making the job fun and enjoying moments together.
    • There are multiple events throughout the year to socialize and bring teams together. Some recent examples have been dinners, pickleball tournaments, golf outings, and putt-putt happy hours
    Responsibilities:
    • Manage the strategic direction of the branch Service Department, while providing leadership to all Branch Service team members, to include the service department financial performance (P&L), training, safety, department processes, customer services & pricing, vendor products/systems and equipment awareness.
    • Lead safety meetings, ensure near miss reporting policy compliance and partner with the Safety Department to investigate safety incidents.
    • Coach and develop direct reports on employee relation issues, to manage customer orders and repairs, ensure proper job openings, quote completion, job changes, closing and invoicing.
    • Motivate the Service Department to perform at a high level and ensure accountability of them to include quality and efficiency.
    • Monitor & manage the selection, hiring, development, training, and new hire procedures.
    • Manage communication and relationships with customers by building trust and ensuring customer satisfaction through regular customer visits with an added focus on top 10 service accounts.
    • Practice positive customer conflict resolution strategies to mutually benefit the Company & Customer
    • Serve as liaison between the company, its customers, and manufacturers, in problem resolution while maintaining profitability.
    • Manage and maintain a fleet of road service and delivery vehicles for maximum performance and controlled expense.
    • Represent the Service Department's brand and gain additional Service revenue through support of Account Managers
    • Provide fleet management support by managing expenses for external customers and the Company to ensure maximum profitability.
    • Manage department needs associated with maintaining supplies, uniforms, tooling needs, building maintenance, and equipment, within budgeted guidelines and as demands are presented.
    Requirements:
    • 5+ years of experience managing a service department with a team of technicians specializing in mechanical services.
    • People management experience is required; Coaching skills and being able to motivate employees.
    • Servant leadership - removing obstacles.
    • Excellent time management skills
    • Be adaptable and able to handle unexpected challenges and changing priorities without becoming overwhelmed.
    • Knowledge of business and management principles
    • Ability to develop direct reports through coaching and reinforcement (Hard Skills/Soft Skills)
    • Excellent verbal and written communication skills are required for this position.
    • Excellent intrapersonal, customer service, math, reading comprehension, and problem-solving skills.
    • Proficient with Microsoft Outlook, PowerPoint, Excel, and Word
    • Mechanical aptitude and technical knowledge preferred.
    Education:
    • Bachelor's Degree is not required but preferred.
    Benefits/Perks :
    • Comprehensive Health Benefits
    • Employee Stock Option Program (ESOP)
    • Profit Sharing
    • Retirement Program
    • Mileage Reimbursement
    • Tuition Reimbursement
    • Paid Holidays
    • Paid Vacation
    • 401k
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